r/help 7d ago

Admin Post Unresponsive navigation on iOS app

15 Upvotes

Hey folks,

We're aware of an issue on iOS where navigation buttons on the home feed become unresponsive after some scrolling. We're sorry this is happening, and the team is actively working on a fix.

In the meantime, restarting the app may temporarily restore functionality but not in all cases. We'll update here as soon as we roll out a fix.

Thanks!


r/help 7d ago

Admin Post Weekly Recap | December 19, 2024

8 Upvotes

Good morning! In less than one week, it will be Christmas Day! If you celebrate, I hope that things are moving along swimmingly and not too frenzied for you. (And if you're me, that ship has sailed. lol) Speaking of frenzied though, let's see what went on in r/help last week

NEWS AND ISSUES

  • There was an issue where viewing Reddit when logged out would show all the usernames as [deleted]. I posted about this here in r/help and crossposted for our friends over in r/bugs. This was resolved pretty quickly, so shout out to that team for getting this fixed so fast!

  • There is an experiment that is currently running some tests on in-app swiping gestures for iOS, including the comment collapse swipe. I responded to this post with this information.

  • Some users are experiencing an issue with iOS where the buttons become unresponsive. Our friend u/Goldennuggets-3000 made a post here in r/help and I crossposted over in r/bugs. A fix is in the works!

  • There was an issue on the new UI where if you edited a comment to include an image that it would show a link to the image instead of the image itself. Many thanks to u/Rostingu2 for bringing this up! I got it in front of the correct team and they got right to work. It should be working better now, but at this time, images that were already posted and were made into a link will still be a link.

  • Some users are unable to load chat. The chat team reached out to me about this and let me know the situation and I made posts here and here to let you know the situation! They are working on it (and it might be fixed by the time you read this)! The workaround is to use mobile data instead of wifi.

  • There is a new Changelog post that I posted about here and you can read here.

  • No update to the apps this week.

  • If you're seeing a pixelated banana on your app, that's your Reddit Recap and you can tap it to view your stats for the year! This will not be around forever and when it's gone, it's gone! So if you're interested, you may want to look at it sooner rather than later.

  • new.reddit.com is no longer supported. You can check out this post or this post where we made announcements about this change. There have been no changes to old.reddit and you can still use that as you previously did.

ONGOING ISSUES

  • If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

  • If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.

  • Please check the Help Center to see if you can find the answer to your question there. Also, check this sub for stickied posts regarding outages and downtime.

  • If your account is marked as NSFW and it is not NSFW, you can check out this Help Center article for information on how to change it back. If you're unable to change it back, feel free to make a post and we'll help you out. (Team effort, this one is! Thanks to all of the helpers who flag me for this.)

IMPORTANT REMINDER ABOUT 2FA 🚨

2FA adds an extra layer of security to your Reddit account. You can learn more about 2fa in this Help Center article.

Once 2FA is enabled, Reddit can’t help you regain access if you lose your authenticator app or backup codes. Keep them safe!

So if you're switching phones, plan ahead!

Getting a new phone for the holidays? Don’t forget to disable 2FA on your old device first and re-enable it on your new one. Skipping this step could lock you out of your account.

Best Practices for Keeping Your Account Safe

1. Save Your Backup Codes Securely

When setting up 2FA, you’ll receive backup codes. Store them in a secure location (not on your phone). You can access codes anytime in your account settings as long as you're in your account.

2. Use a Cloud Backup App

If you’re not sure which authenticator app to use, we’d suggest 2FAS or Google Authenticator for standalone apps. Or you can use password managers with built-in 2fa management likeBitwarden or 1Password.

3. Use Single Sign-On (SSO)

Connecting your Reddit account to Google or Apple SSO provides additional login options which can help you regain access if your 2FA fails.

Pro Tip: Take 5 minutes now to review your 2FA setup. A little preparation today can save you from a lot of frustration and heartbreak tomorrow.

WEEKLY STATISTICS

Over the past 7 days, r/help had 1,900 posts, which is 74 more posts and a 4% increase from the 1,826 posts in the previous 7 days. And there were 5,516 comments which is up 234 comments for a 4% increase from the 5,282 comments the previous seven days. 2,900 new users subscribed to r/help last week (up 900 users from the previous week of 2,000) and there were over 1.5 million views, which is up by around 66k from the 1.4 million last week!

TOP POSTS

So many of the top posts this past week were about the new UI, so I'm using this section this week to talk about that. In last week's Recap, so many of you left very helpful feedback for the teams in charge of this. Thank you to everyone who took the time to share their thoughts, concerns and criticisms in a way that allowed me to go to various teams for answers and follow up with you. Special shout out to those of you who I needed to ask for additional information more than once. I appreciate you! Here is what we have from last week:

  • The appearance of the layout

There was a lot of great feedback about this last week. I hunted down a team and learned that Reddit is hiring someone skilled in accessibility to work on a solution that will be accessible for all. If you have any suggestions that you think might help, I'm happy to share them with that team.

  • No notifications for new items in modmail.

Thanks to u/one-eye-deer for pointing this out. A ticket has been filed and this is going to be added back in.

  • Scrolling through a sub's removal reasons to read it or modify part of it doesn't work.

This is currently being worked on.

  • Can't see if other moderators are actively in the mod queue.

This information can be viewed by clicking on the 'graph/chart' icon in the top right corner of your queue.

  • Clicking on a post in the queue automatically scrolls down to a pinned message without showing the post text body after splitting the screen in two, but only has one scroll bar.

Not intentional! Ticket was filed for this bug and it's being worked on.

  • It's hard to see which posts have been read. There is a lot of space.

Both of these fall into the category of accessibility that I mentioned earlier. It is being addressed.

  • The sidebar is not staying collapsed

This is unintentional. Something broke and it should be getting worked on.

  • The right half of the screen on profiles is empty.

This appears to be intentional. I'm not sure if something else will be going there in the future, though.

  • Can't follow a post

This will be returning next year.

  • If you make a comment and then edit it to add an image, the image is a link.

There has really been a deep dive into this one! It's not intentional, and after a bit of investigation, the cause has been found and the fix is going in today. Thanks to u/rostingu2 for bringing this up.

  • The History section on profiles is missing

I recently heard back from the team about this one and it is not something that is scheduled to return at this point on the desktop site. I'm so sorry.

  • The font is smaller

This appears to be an intentional change. But you can use your system's accessibility settings to increase the font size.

  • Traffic stats are broken

This has been fixed as of Wednesday, December 18.

Whew! I know that's a lot. Thank you to everyone who provided this feedback and pointed these things out. This is in no way a complete and exhaustive list (though I am a bit exhausted lol). Feel free to continue to leave helpful feedback and constructive criticism. I am committed to passing along your feedback and trying to get things fixed if they are broken. I can't make any promises as to how things are going to turn out, but I can promise that I'm doing the best I can for you over here!

HELPINGEST HELPERS HELPING HELP R/HELP

  1. SpookyPebble - Congratulations! You're like that one guy, you know, the one who always wins and is the hero all the time? That's you! Thank you so much!
  2. tadashi4 - Congratulations, not just on coming in second, but on leveling up to Level 6! Your sparkling new trophy has been added to your profile! Thanks!
  3. Old_One_I - Rounding out the top three in style, I see! Thank you for all of your help and your insights! Much appreciated!
  4. Mady_N0 - Here you are! Thank you so much!
  5. formerqwest - Thank you so much for your continued assistance!
  6. Terminator7786 - Welcome back! Very nice to see you again! Thank you!
  7. westcoastcdn19 - A pleasure! A joy! An honor! Thank you!
  8. ChimpyChompies - Always appreciative of your work in front of and behind the scenes! Thanks!
  9. collectiondue3026 - Well, hello there! Thank you for helping out! It's appreciated!
  10. Rogerpocalypse - Welcome back! Really appreciate your help in here! Thank you!

Huge thanks to all of our helpers this past week! There has been a lot of stuff going on and y'all have been everywhere throughout it all! HUGE PROPS. THANK YOU ALL.

Thank you to everyone who is on this list and anyone who is not. If you took the time to help another user who needed it, you are awesome! You are appreciated! Thank you for helping!

I want to wish everyone reading this a happy holiday. I don't care what you celebrate or even if you don't celebrate anything at all. I just wish the best for everyone, no matter what that looks like for you. Because you deserve it! =)

Next week's Recap will be out on Friday, the 27th instead of Thursday, the 26th.


r/help 3h ago

Mobile/App (On mobile) how do I enable posting videos?

12 Upvotes

I own/am making a private community, when I click the create post button and press the video icon, it says “This community doesn't allow videos” I’ve looked in the settings and stuff but I don’t know how to allow video posts, please tell me how to fix this


r/help 9h ago

Mobile/App Reddit is giving me (ONLY!) a porn add even after I reported it, what am I supposed to do?

23 Upvotes

There's dozens and dozens of adds, there's only one porn add, since it's in Portuguese nobody cares, that's what I get for practicing my Portuguese on Reddit.

No matter how many times I report it, Reddit refuses to give me another damn app, my wife thinks I watch porn, people on public transport think I watch porn oh because it's loud and it plays by itself, not giving a F if you want to play the video or not.

From all things you could do, forcing a porn add on me with no way to for me to exercise my right to not form part of something s*xual without my consent. Dear lord just tell me how to block porn adds.


r/help 1h ago

Can't use gifs on replies (Android)

• Upvotes

When I tap the gif icon beside the image icon, nothing loads, it just shows the spinning circle. I tried cleaning cash, nothing, then uninstalling and installing again, still nothing. Other users seem to have no problem with this.


r/help 1h ago

I suddenly got an account added to my email address called @Curious-Ad-9781

• Upvotes

I tried to delete it but the account has reddit premium so I can't get rid of it. The account is registered to 548 Market St. San Francisco. How or why did this happen and what should I do.


r/help 21m ago

Banana Lengths

• Upvotes

Can someone possible explain banana lengths to me? Am new to reddit and looking at the “achievements” tile, why do I need to scroll 1000 banana lengths?! #WhaaaatThe


r/help 27m ago

Reddit isn't safe for kids or minors and most DNS servers can't block adult content on here.

• Upvotes

Reddit should put all NSFW content under a different url like nsfw.reddit.com/r/adultsubreddit so it would make it easier to block via DNS.


r/help 47m ago

AutoMod answered [IOS] account locked

• Upvotes

My account is locked due to security reason according to Reddit. I follow the message to reset my password to unlock it, now the password is reseted, but my account is still locked. What can I do next to unlock my account?


r/help 1h ago

Profile Help My pfp is not showing up to me and the others

• Upvotes

My pfp is not showing up to me and the others when i try to Fix it, it doesn't work


r/help 2h ago

Access What did I do?

2 Upvotes

https://i.imgur.com/i01Mmlw.png.

And how do I fix it? Thanks

  • Night mode: false
  • RES Version: 5.24.7
  • Browser: Chrome
  • Browser Version: 131
  • Cookies Enabled: true
  • Reddit beta: true

r/help 17h ago

Unable to open chats

25 Upvotes

Hello guys, I don't know why I am unable to open chat; it's showing an error. Can anyone help me, please?


r/help 4h ago

How do I message communities

2 Upvotes

I made an account but I can’t message any gc or comment on anything


r/help 4h ago

Good standing question iOS

2 Upvotes

Hello, was wondering if I can get my account back in good standing after a temporary ban.


r/help 1h ago

Reddit History on desktop and android

• Upvotes

I wanted to look through my reddit history to look at my upvoted posts. It doesn't go any farther than the last 3 months. I have been on reddit for over 5 years and I know there should be more there. Is there something that could have caused this and is there a way to fix it?


r/help 1h ago

How come I can’t pin my posts?

• Upvotes

I make a post to my own page and approve it but the sticky post option doesn’t exist anymore. It’s treating my page like it’s a community?? Idk what to do I just want to pin a post


r/help 1h ago

Message disappeared

• Upvotes

Earlier today I received a notification that I had a message from someone on reddit (I was expecting the message, this isn't a spammer situation). The notification displayed some of the text so I know the message existed. However, when I clicked the notification the message was gone. Is this a known error and is there a way to access that message?


r/help 1h ago

Serious problem with two commenters

• Upvotes

There were two commenters who seemed in one or other of my posts which seemed suidal. I tried telling that things like there are hundreds of reasons to live and stuff and how people still love them. I also reported them per self-hrm and suide so that Reddit can send the especial message to them about how they are not alone. The suide hotline message of Reddit.

These two commenters were in one or other of my posts. They commented regarding my post. If anything happens to them; Will I be held accountable?


r/help 2h ago

Access no password made

1 Upvotes

I made this reddit account on old iphone by just connecting appleid back then. Now when I checked on what email is this account on its some random stuff with appleid.com at the end nowhere close to the email I have on apple now I cant log with this account on any other devices bc no password was ever made and when I try to make one instructions are send to that random email how do I log in somewhere else now


r/help 6h ago

Posting how can you tell someone blocked me?

2 Upvotes

I never got blocked so I figured I'd ask here!

Their profile is now empty and their posts in the same threads appear as [deleted], and our chat only shows my messages, like all of theirs got deleted. Am I blocked?

thanks!

SOLVED


r/help 8h ago

custom feeds mobile

3 Upvotes

hello, Im mainly a mobile user and when I was on web for a bit i saw a custom feed option, when I checked mobile nothing was showing anything related to custom feed, is it web only by chance?


r/help 2h ago

AutoMod answered Account locked for security and will not unlock. I am a mod for a community of 140k and cannot access my account.

1 Upvotes

This happened 12 days ago. I have reset the password as requested multiple times. I have an authenticator added to the account as well. I have received no response to the tickets and seem to have no recourse on recovering my account. I would just like someone to help me understand why my account was locked and how to at least start the process to reclaim. The account is u/roundcircle


r/help 2h ago

Profile How to remove REDDIT followers from following me?

1 Upvotes

I don’t want anyone following me anymore, I’ve removed all my old followers but they are still following me. How do I remove them? On my Reddit account

I already turned off my settings ( just now) so that people can’t follow me anymore but these accounts were here previously

The autoMOD flagged me cause it thought I wasn’t talking about Reddit. This is all about Reddit


r/help 2h ago

(Desktop) i can't do anything except see the posts

1 Upvotes

It gives me errors . Everything works normally on my android


r/help 3h ago

Unable to create a post

1 Upvotes

Getting the 'unable to create a post' in the r/blackladies sub-reddit ?

Have tried to message the mods ?


r/help 3h ago

Mobile/App Is there a way to mute posts from a specific region (iOS)

1 Upvotes

I really despise when I see posts from my country, because I hate politics, and all of the posts being recommended to me from my country are political, and I’m getting really tired of muting every sub one by one. Is there a way to mute a specific country on the Reddit app (iOS)?


r/help 4h ago

Profile [Desktop] Is this a bug or not? I reported it but nothing happened...

1 Upvotes

Just wondering if this happens to anyone else.

In settings, you have the option to choose how subreddits appear for you, but IT DOESN'T WORK. I have it set in "New" and "Compact", but subs always show up as "Hot". The "Compact" usually stays, but from time to time it also reverts to "Card".

I tried both options of "Remember per community" to on/off but it doesn't modify anything. So what is this? O_O?