r/ModSupport Nov 02 '23

How to get help on r/ModSupport!

55 Upvotes

Welcome to r/ModSupport! You’ll find two ways to get support in this subreddit: Posts in r/ModSupport and r/Modsupport modmail for direct admin support.

Posts into r/ModSupport:

This community is a place to ask questions you have regarding moderation on Reddit and discuss answers with other moderators. All posts are monitored by Reddit’s admins, who will flair posts once questions are appropriately answered by other mods or respond to posts that can benefit from admin clarification. In addition, we have a bot that removes posts from non-moderators, as this space is reserved for support for moderators.

Post your question into when you have a question about mod tools or are seeking general advice on your subreddit.

Examples of topics that violate subreddit rules and will be removed:

  • Rule 1: Rule violations, questions about specific admin actions, and appeals (e.g. account and banned subreddit appeals, report responses for content reported to the Safety team)
    • You can modmail for admin support on these topics.
  • Rule 2: Calling out other users or subreddits
  • Rule 3: Not being civil toward others
  • Rule 4: Off-topic posts that are not related to moderation on Reddit

Please post all bugs into r/bugs and choose the appropriate flair - Mod Tools - iOS, Mod Tools - Android, Mod Tools - Desktop or Mod Tools - Mobile Web.

Bug Reporting best practices include:

  • Description: 1-3 sentences on the issue.
  • Platform and version: web or mobile + version (for ex: 2022.23.1).
  • Steps to reproduce: what actions do you take to experience the bug?
  • Expected and actual result: What did you experience and what do you think you should experience instead?
  • Screenshot(s) or a screen recording: These can help us narrow down your issue.

Admin Support via r/Modsupport modmail:

When you have questions with sensitive information such as mentions of other users or subreddits, appeals of safety actions, or requests to unban your subreddit, you can modmail r/ModSupport directly for Admin support. Your message may prompt an automatic response from our Modmail Answer Bot with Mod Help Center articles that might answer your question. If these articles do not help answer your question, you can simply respond back with “more help” and an admin will assist you directly.

To get Admin support via r/modsupport modmail, click here

For the following support needs, please use these specific links:

  • Review of Safety team actions: use this link to submit your request
  • Appeal banned subreddit: use this link to submit your request
  • Remove a top mod of your subreddit: refer to the top mod removal process.

Other forms of Mod Support:

How to report violating content:

  • If you need to report content that violates Reddit Content policy, use the report button on the content or use our report form list
  • If you need to report Moderator Code of Conduct violations, use this link

Mod Help Center also has incredible articles on common Moderator questions!


r/ModSupport Sep 05 '24

Announcement An Update to How Moderators Report Bugs

57 Upvotes

TL;DR - We are changing how to report moderation bugs. All bugs will be posted in r/bugs to streamline bug reports in one place to increase visibility for Redditors and our teams investigating bugs. Mod Support will monitor r/bugs and continue to flag reports to the appropriate teams.


Hello, Mods! We wanted to share an update on how we will be handling bug reports.

Currently, moderator bugs are either posted in r/ModSupport or sent to us via Modmail. Our team follows up if we need more information on the report or try to troubleshoot the issue with you. Ultimately, we flag these bugs to our engineering teams to fix. This process results in time-intensive troubleshooting for bugs that may have already been reported across different spaces, and limits visibility for our internal teams on which bugs are being caught by the most number of mods.  

Moving forward to streamline reporting for moderators and increase transparency for our internal teams, all bug reports will be posted to r/bugs. We've added moderator-specific flair to r/bugs which we ask you to use so we can appropriately organize reports, this will also make it easier for other mods to search and reduce duplicate reports. The flair applied will be the following: Mod Tools - iOS, Mod Tools - Android, Mod Tools - Desktop or Mod Tools - Mobile Web. The teams will monitor posted bugs, but if we have questions about your report, we will respond and clarify. As a reminder, bug reporting best practices should still be followed.

Bug Report Format

  • Description: 1-3 sentences on the issue.
  • Platform and version: web or mobile + version (for ex: 2022.23.1).
  • Steps to reproduce: what actions do you take to experience the bug?
  • Expected and actual result: What did you experience and what do you think you should experience instead?
  • Screenshot(s) or a screen recording: These can help us narrow down your issue.

We'll also utilize r/RedditBugs, a bug-tracker subreddit, to track selected known bugs across Reddit. If you're experiencing a persistent bug, please search r/RedditBugs to see if a fix is already in the works. You won’t be able to comment, but if you want to signal that you're also experiencing a specific bug outlined here, please upvote that post. See here for more details on r/RedditBugs.

We know this change will take some time to get used to, so any bug reports posted in r/ModSupport will be cross-posted using a bespoke dev app in r/bugs with a reminder about the new process. Additionally, if you report a bug via r/ModSupport modmail, we will ask you to post the bug in r/bugs for increased visibility.

Our commitment to squashing bugs will not change. r/ModSupport will remain a community where mods can ask moderation questions and get advice from mods and admins. The Mod Support team will monitor r/bugs daily (just as we do in r/ModSupport) and follow up with you if needed.

Please feel free to ask any questions you may have below! And check out r/bugs to begin reporting any bugs you find!


r/ModSupport 19m ago

What in the world?

Upvotes

This morning, the mods in my sub received a barage of hateful messages from a person who simply had a comment removed by out automoderator for not meeting karma requirements. Those messages included anti LGBTQ+ language, and clear threats of violence against us and LGBTQ+ people.

We reported those messages for harassment and threatening violence. I just received a message that the comments violated Reddit's content policy (duh). But the user was not banned or suspended. How in the world is that possible when other users get permanently banned for mundane things like reporting legitimately rule breaking content under the nebulous rule 8?


r/ModSupport 52m ago

Saved responses macro not working

Upvotes

When I try to save this "saved response" for post removal, I get an error

Your post/comment has been removed for breaking **[Rule 1 - Be Nice, Civil Discourse, Don't Judge]({linked_community_rule})**

Invalid macros in message

I'm editing here: https://sh.reddit.com/mod/UKPersonalFinance/saved-responses

https://imgur.com/a/wWzSXAv


r/ModSupport 1h ago

Checking users

Upvotes

Hi I’m new here, I created a page and I just wanted to know how I can check who’s joined it


r/ModSupport 14h ago

Mod Answered Any way to send queue>approved post to "new" or modify post timestamp?

6 Upvotes

Moderating a 700k subreddit, and some automod filtered items will sit in queue for several hours or more.

Once we finally get around to approving some of these posts, they end up being several hours old at the time they're first able to be seen, which seems to result in nobody seeing them.

Is there any way to approve>send to "new" status, so these posts aren't immediately looked over?


r/ModSupport 1d ago

Mod Answered Why did Reddit approve a previously-removed post after we reported it for hate speech?

30 Upvotes

We'd really like an explanation from Reddit on this one; more details were sent in this modmail:
https://www.reddit.com/message/messages/2ju3ms1

Us reporting content and finding that Reddit has gone back and approved the content we already removed, is obviously not an acceptable outcome that should ever be occurring.


r/ModSupport 11h ago

Safe Search getting in the way of Flair Filtering

2 Upvotes

Hi all,

Been tackling this for a few days in trying to figure out why these two things keep screwing each other over.

I'm adding widgets in Shreddit and a new section on the sidebar in Old Reddit to make a button that filters out posts with a certain flair.

Problem is, the Safe Search/NSFW filter is getting in the way. Here are the issues:

  • On Old Reddit if I do https://www.reddit.com/r/SUBREDDIT/search?q=-flair%3AFILTEREDFLAIR&restrict_sr=on&include_over_18=on&sort=relevance&t=allit shows all of the posts with that flair filtered out

    However as soon as I uncheck "include NSFW results" the URL https://www.reddit.com/r/SUBREDDIT/search?q=-flair%3AFILTEREDFLAIR&restrict_sr=on&sort=relevance&t=allnot a single post shows up no matter what flair is used, the entire search result is empty.

  • On Shreddit it works? Thankfully?

I've also toggled my own personal NSFW search settings in Preferences to test this and the problem is consistent.

I need this flair filter to work regardless of whether the user has Safe Search on or off, any help would be greatly appreciated.

Edit: Also forgot to mention, I don't want any links I put in the sidebar to override anyone's Safe Search prefs


r/ModSupport 16h ago

Mod Answered Quick Question

5 Upvotes

I moderate r/cruises and selling travel is absolutely forbidden. Normally I permanent ban a user for any comment selling travel. But in a post today a user said, "I just sent you a DM" to the OP. I checked their profile and they are a cruise planner who sells travel. I don't know for sure they are selling travel but it's a pretty good guess. Is it fair to ban them since I really don't know for sure.


r/ModSupport 9h ago

Mod Answered Why Can't I Pin Posts to the Top in My Community?

1 Upvotes

I’ve noticed that my community doesn’t have the "Pin Post" option to permanently pin posts to the top, and I can only "fix" them using the little shield icon. But that’s not quite the same as pinning a post to the top, right? 😕

I’m wondering if anyone knows why this is happening and what I might be missing? Is there something in the settings I need to adjust, or is there a specific requirement for this feature to work?


r/ModSupport 13h ago

Mod Answered Transferring Moderation

2 Upvotes

If I am the moderator of the subreddit and my account got banned permanently then, how to transfer that subreddit to another person ?


r/ModSupport 6h ago

Mod Answered Why my request for moderation in redditrequest getting deleted as I have more than 100 comment karma

0 Upvotes

r/ModSupport 16h ago

Bug Report Community wont load

0 Upvotes

When I go to the community I created this is all I can see, it won't load any posts. Why? Using Mobile on my Samsung S24ultra Anodroid 14 OS.


r/ModSupport 11h ago

Bug Report Bugs

0 Upvotes

I should not have to reload a page three times and then search to approve a post that Reddit arbitrarily removed. When are you going to get adult supervision for your devs? Do some real architecture? Design? Testing? Why don't you care about all the bugs?

Reddit is slow and unreliable. Facebook works. phpBB works. vBulletin works. Reddit USED to work. Why do you think breaking it is okay?


r/ModSupport 1d ago

Mod Answered In the sub community I mod, I don't see a "share" function button appear for posts. The little curly arrow that allows people to share a post. [crosspost is fine but I mean "share" on other social media or email or copy link] Help, please? How do I make that active for all posts?

6 Upvotes

ANSWERED!


r/ModSupport 21h ago

Mod Answered Approved Users...can't decline

1 Upvotes

Join Requests section in ModMail:
When a user requests approval....there's no decline function. Why? One user requested to be approved but they are banned temporarily. Three other users requested approval while the group was shut down for no moderation, fine - but when I turn off the need for approvals....now they just sit in Join Requests with the big Approve button...but no decline option. There's only the one choice. Shouldn't there be a decline for now option or something?


r/ModSupport 22h ago

Mod Answered Some comments are being reported as "Reported by Automod" even though our automod is not doing this. Could a Safety Filter or other filter cause this to happen?

1 Upvotes

As the title states, our automod is not reporting these comments, but the report states "Reported by Automod." It gives no other reason and there is no record in the mod log that we can check for a reason. Any ideas as to how or why this is happening? In case it helps, this has happened twice that I've seen and both times the comment was from the same user.

My only guess as to what is happening is that there is some Safety Filter or other filter that is set that gets converted into an automod rule "behind the scene" and then that is being triggered. Are any filters handled by reddit in this manner?

Thanks for any insight!


r/ModSupport 1d ago

Mod Answered How to remove mature tag from subreddit?

1 Upvotes

Created a subreddit recently it's marked nsfw how to remove it? Any suggestions on moderating the community would be useful.


r/ModSupport 1d ago

Admin Replied [Desktop] Can't add a community guide?

22 Upvotes

About two weeks ago I became a mod on a sub (on a different account) and am looking to spruce it up, however when I click on 'add a community guide' it has a server error.

Is there a way to fix this? It's really stopping me from making the sub more welcome.


r/ModSupport 1d ago

Mod Answered A little help please...

17 Upvotes

How do I add tags? I am a new mod btw.


r/ModSupport 2d ago

Reddit has blocked my phone so I can't log in on mobile anymore, how should I moderate?

36 Upvotes

I've been logged into reddit via my phone's browser, Chrome, for a couple of years now, so when I removed posts and comments I could leave removal notes using new.reddit, and after new.reddit went away I could use sh.reddit. However, I accidentally logged out on my phone last week and now there's no way to log back in. No matter what browser I try on my phone, Chrome, Safari, Firefox, etc, I get the same error message,

"An error occurred. Please disable any extensions or try using a different web browser to continue."

I don't have any extensions installed. I verified the password works on desktop just fine, it's not a password issue. Reddit has just decided not to let my phone be used by me to log in. Without Admin intervention I expect this problem is not solvable.

The main problem is that I have a very limited data plan and I use my phone to access the internet with my desktop, and when I hit my data cap my hot spot data speed drops to 150kbs. The phone's data speed isn't capped when using the phone's browsers. Old reddit is still very lean so it works just fine at 150kbs for text and basic moderating like removing posts, but sh.reddit is so bloated that it takes literally minutes for a page to load on desktop, if it even loads at all without timing out. For all intents and purposes it's impossible for me to add removal notes or ban users in sh.reddit when I'm capped.

I just hit my cap today and it won't renew until January 6th, so because reddit is blocking my phone and because sh.reddit is completely unusable at 150kbs I can no longer fully moderate my main sub. How should I proceed?

Edit to update: The conclusion is that for whatever reason I'll never again be able to log into reddit from my phone, that trail has run cold. With the data throttling I can still moderate on my desktop in old reddit when I'm home to remove posts and comments. If I want to leave a removal note I can open a new tab for the removed content and switch to www.reddit in the URL bar and just let it load in the background while I do other stuff. In a few minutes I can come back to the tab and try adding a removal note. Once I hit submit it'll grind a few seconds and about half the time it'll show the note was submitted successfully, but the rest of the time I'll get the dreaded red bar error message, "Something went wrong...". When that happens I'll just close the tab and move on, leaving that removal without any annotation. For bans I can use the Ban Users option in the mod tools, that seems to work most of the time.


r/ModSupport 2d ago

Contest Mode not sorting posts

18 Upvotes

We have posts on two of my subreddits I moderate that should be set in contest mode but instead it sorts by newest to oldest. The posts both say "This post is in contest mode" but it appears the sort is broken. They do the same on old.reddit so it appears to be an issue sitewide?


r/ModSupport 1d ago

Mod Answered Suggestions to filter comments?

2 Upvotes

My sub is specifically for bar owners to talk about the industry. Now that we’re over 14,000 subscribers I’m getting customers of bars taking over some threads with opinions that aren’t relevant and often devolve into arguments that result in bans.

Beyond having to approve every post & comment, are there any helpful options to keep my sub focused for people experienced in our industry?


r/ModSupport 2d ago

Admin Replied Trying to change different widgets is now impossible

3 Upvotes

I'm trying to update different sidebar widgets on new reddit, and it is now impossible to open another one after opening a different one first. The other widgets keep defaulting to the first widget's contents until I refresh the whole page.


r/ModSupport 2d ago

Mod Answered My subreddit has 9 members, but no one shares posts without 1 person and me :<

5 Upvotes

Did the same thing happen on your subreddit?


r/ModSupport 2d ago

Mod Answered Automations

22 Upvotes

Can you edit automations once you create them? I add an automation to not allow certain words in comments, I want to add a word to that automation but can’t find it to edit it. Is it possible to “see” automations you have created to edit them, add or remove words, once the automation has been added/set?


r/ModSupport 2d ago

Mod Answered How to grow a subreddit?

22 Upvotes