I'm sharing this to help my fellow sim racers make informed purchases.

TL;DR: I received a defective glove. The only options given by Moradness was for me to get it fixed by a local tailor (on my own dime), pay more shipping to get replacements, or accept other discount codes for future purchases. None of their options included them replacing gloves, which are a week old, that are coming apart at the seam. All of their replacement options included me spending more money.

Please allow me to share my recent experience. Moradness was running a summer sale. I have been eyeing a particular design for a while but couldn't quite pull the trigger due to cost. The summer sale was just enough to allow me to pull the trigger. About $70 later my gloves were ordered. Two weeks later my gloves arrived. I briefly tried them on, looked them over, and at a glance they appeared to be fine.

Approximately one week later I noticed that a seam had come apart. I could see my skin through a glove. Was it like that on day one and I didn't notice it? I have no idea. But I noticed it on a Saturday, about one week into ownership, and contacted them the following Monday.

They responded asking for pics. I sent a photo. I'm then told no problem. They had some solutions.

Their first solution ("option") was to go to "my local tailor" and have them fixed. Immediately I thought that was an odd suggestion. Yes, clearly it's a solution to fix a broken garment. But their first suggestion was for me to spend my time and money to fix the defective gloves that they sent me. That made little sense, and it also set the tone for how this transaction would go.

Their following solution, which seemed less odd, was to pay for shipping and get a new pair. My gut reaction was to find it odd that I would be burdened for more cost. So I asked them, "Why should I have to pay for shipping again? I paid your full asking price. I feel that you should send me gloves that are not defective."

We went back and forth for a few emails. They made other offers, each worse than the previous. For example, one offer was 50% off of a different design (plus shipping). To that I suggested they send me a prepaid label, I can mail the defective gloves back, and they can send me a new pair that are not defective.

Their following email began by saying, "I believe you misunderstood." They then restated their options, which again clearly outlined that I have to pay more money to repair them locally or pay more money to receive gloves that are not defective. Naturally, I responded saying I did understand, and repeated their options in detail, showing that I understood them clearly. I again explained my point of view, that I do not believe I should pay more money to replace defective gloves.

The email that followed was nothing more than a code. "Please find the attached code." I found it strange that it was accompanied by absolutely no explanation for what the code did. I had hope, wondering if this was a code to buy a pair for no cost to replace the defective gloves. Instead of sending yet another email, I went to the site, loaded the gloves into the cart, and entered the code. The code was for a discount equal to my last purchase, before shipping. The gloves were on sale, but now they are not. So if I used this code I would pay more money for gloves, plus shipping again. My first thought was that I found it odd that the "offers" were getting worse by the email.

It was then I realized that we were not going to see eye-to-eye. I responded for clarification for the code. Two hours passed without a response from them, which deviated from their quicker responses earlier in the morning, and I had already had enough. I started a chargeback, advised them that I did, and directly and politely told them we should walk our separate ways. I have no interest in dealing with them anymore. If I don't get my money back through the chargeback, I'll keep the defective gloves. If I get my money back, I'm willing to ship their gloves back. Just send a prepaid shipping label. I paid shipping for defective gloves once. Maybe it's their turn to do so.

They went on to tell me that I should have been more proactive with contacting them. More proactive?! I contacted them the Monday morning after I noticed the defect. This was after approximately ONE WEEK of ownership and extremely light use. $70 gloves should last more than a couple hours of use.

I also felt they were patronizing. I had asked for clarification of that code and explained what was happening, suggesting the code was for the sale price and less than full retail. Their response was to ask if I need copies of receipts. No I don't need copies. I explained in detail, to the penny, what the code leaves me paying. This is why I raised the concern. I have all receipts and know exactly how much all of this is costing me, and I identified that their unexplained code leaves me paying more for gloves plus shipping. This deep into the conversation, why on earth would they think that I don't have copies of receipts from a purchase less than one month ago? And why do they think that will suddenly help this situation? It's 100% patronizing.

They also went on about how they are a small company and unfortunately can't include shipping with the price of gloves. "It is not a viable option for us." I understand that they don't want to pay shipping. The kicker is, neither do I. And worse yet, I don't want to pay it a second time. I feel they are tone deaf, claiming they cannot be burdened with shipping costs, but they want me to field shipping costs twice to get a not defective pair of gloves.

And now the trust is basically lost. What happens when my next pair are defective? And the next? Clearly a defective pair of gloves will cost me more money every time. I cannot buy gloves from them with any confidence. Clearly if I buy a pair in the future and they are defective, I will have to pay them more money if I want a replacement. I know this to be the case because it's what I'm experiencing first hand.

"But hey, wait a minute. The website says all sales are final. Didn't you read that?" Sure. And I agree with that sentiment. If I get the product I paid for, that is not defective and works as advertised, then yes their statement is fair. Now what if I get a glove that is half falling apart? What if they forget to ship the second glove? What if a box shows up with a turd in it? "Sorry. The website says all sales are final."

All sales are final works when the buyer receives the advertised goods. What I received was a pair of gloves that began falling apart in no more than a week. As a father with a full time job and kids, this means that after a week of ownership, I may have put a few hours on the gloves between two racing sessions. At most. I'm sure many of you know how it is. The time to race is when the kids are down and "chores" are completed. They still have the new glove smell and aside from the open seam, they appear to be in flawless condition.

Why do I share this experience? I feel that anyone looking to buy gloves (or any product) should know how they will be treated when they are in need of customer support, including when the product you receive is damaged/defective. It is my opinion that if I paid full asking price for an item, I should receive that item in its advertised condition. I should not have to accept a defective item and then be told to pay more money to receive a replacement. Or to have it fixed locally on my dime. Or be told I was not proactive enough. Or be told they can't viably pay shipping, but I have to (for a second time). Or to receive a code with no explanation and it turns out to be an even worse option (and again, costs me more money).

I paid you 100% of your asking price. All I ask is that you send me a 100% not defective product.

Email clips showing I contacted them 9 days after the gloves were put into my mailbox:

https://i.ibb.co/MnCn3jt/morad-timeline.png

I'll try to keep this short (or not). About a month ago, I decided to go all-in and get a complete sim racing setup. I went with the "buy once, cry once" approach, and now I'm definitely in the cry phase.

I spent nearly $5,000 on everything: SimLab P1X Pro, Simagic Alpha U + GT Neo, VRS Pedals, a 32" 2k monitor, and a bunch of other accessories.

When everything arrived, it took me weeks (!) to set up the rig. With a full-time job, a spouse, and two kids, I only have about two hours every other evening to work on it.

After finally getting the rig built, I started looking for games that would suit a complete beginner. After a lot of research, I bought AMS2 and ACC Ultimate Edition (both were on sale). But when I logged into the game and saw the overwhelming amount of settings, And tried to practice some laps, I freaked out, went to the living room, and thought, "What the f*** have I done?" All I can think about now is the money I might have wasted.

My wife is trying to be supportive, but I'm really losing it.

I've been playing mostly FPS games for the past 20 years. All you need is a mouse and keyboard, and a few minutes in the settings tab, and you're good to go.

Now, I find myself lost in all the game settings (I'm not even talking about car configurations yet). It's super hard to find comprehensive tutorials, especially since 90% of the videos and forum posts are a few years old.

I'm just not sure what to do. I keep telling myself that I need to push through and eventually I'll be happy, but it's tough.

I'm not sure where the frustration is coming from—whether it's because I'm used to multiplayer games and now I'm stuck playing single-player since I don't want to join multiplayer matches without completing a clean lap. Or maybe it's because it's so hard to find helpful info about AMS2 (haven't tried ACC yet) on things like how to actually play, progress, and set up the game (I couldn't even find a single place that explains the TC/ABS settings for AMS2).

I don't really know what I'm expecting from this post. Feel free to shame me, help me, or direct me to any useful resources. Anything is welcome. You can also share your experiences. I just needed to get this off my chest.

Edit:

First of all, thank you everyone for sharing your opinions, suggestions, and your own experiences. It really helps to hear it all.

I honestly didn't expect this post to draw so much attention (I'm really happy though!). I'm trying to reply to everyone, but the responses keep coming faster than I can follow.

I will try to summarize questions and answers that I saw being repeated and also share my takeaways.

Q: Why spend so much money on something you have never tried?
A: It's just who I am, for better or worse. When I get into something, it is really hard for me to stop. I dive into researching, reading, watching reviews, and eventually, I will buy the best I can afford. In my mindset, I'm "afraid" that I'm missing out on something with "cheaper" equipment. I prefer to start with the best I can so that I won't find myself looking for upgrades or blaming the gear for my mistakes. It's also really important for me to mention that I did not expect to be better in any way by buying the more expensive gear.

Q: Why did you get into it?
A: The shortest answer to this question is - I want to drive the way I can't drive in real life. I really enjoy watching motorsport, and in my country, motorsport is not popular at all. We don't even have a single track, so this is the closest I will ever get to driving like I want to.

Q: You didn't know what you are getting into?
A: Yes and no. I knew exactly what the learning curve would be, and I'm prepared to spend a lot of time practicing. I knew it wouldn't take me an hour to be the best. I know it's not an FPS game. What I didn't know is what's not covered by most of the available content out there - game settings (not FOV, that part was easy), wheelbase settings, pedal settings, car configuration, button mapping, etc. (taking AMS2 as an example).

I think the hardest part for me in all of this experience is that I wanted to understand everything before even starting. That was definitely a mistake! Since the post, and after reading a few comments, I decided to start from scratch with default values and just start racing. I did a couple of races in AMS2 yesterday and had a lot of fun, which gave me a lot of hope for the future.

Takeaways:
* Stop trying to be a perfectionist or understand everything
* Just turn off your brain and have fun
* Be patient
* Use the default settings
* Try iRacing

Edit 2:

This will probably be my final edit to this post.

First of all, I want to thank everyone who came here, read the post, and shared their opinion on it! I appreciate every single one of you—the good, the bad, and the in-between.

It was really tough to reply to every response, but I've read most of them! Since the last edit, after reading a lot of comments, I decided to give iRacing a go (I bought a yearly subscription with a 50% discount).

I started by configuring the Wheelbase and the game according to RBM and Suellio Almeida’s recommendations. It also helped with first navigating through the settings.

All I have to say is that I’m hooked! I tried both the MX5 and Formula Vee, and I definitely prefer the Vee. It’s so much fun. I found myself taking a day off just to practice it. At the moment, I’m practicing at Lime Rock with Sambo iRacing videos on my second monitor, trying to get better and better (already hitting highs of 1.04).

I think what I liked the most about iRacing from the beginning is how easy it is to understand and figure out what I need to do. They have a great beginners guide and checklist that takes you through all the available options. Progression is super helpful too. They even let you join live races as a ghost, which is really handy, and multiplayer with people at your level, which is great!

Thanks for being a part of my journey!

turn one at VIR, two wide, i stomp my race spec birks into my loadcell utilizing all 200kg its rated for (im a beast). my race spec birk clad foot blasts my poor brake pedal out of my wood rig proving how powerful i am. i hear the all too familiar sound of a hole being punched into drywall, my race spec clad birk foot collapses under the pressure and folds into my clutch pedal. boys i am limping right now what the hell i was just playing a game

obligatory rig set up in last pic. happy holidays! ill be back iracing, i will be back.

I recently got the Fanatec M4 GT3 wheel and I am shocked how different this wheel feels compared to all my previous wheels. Of course it's expensive, but the comfort, the craftsmanship, and how it feels while racing is on a different level. If you have ever thought about getting it, go for it. In comparison, previous wheels were logitechs, various thrustmaster wheels, fanatec v2.5 formula, clubsport bmw, and clubsport rs. These are no where near the price but the significance of an upgrade is super crazy. The wheel feels perfect to me. Best purchase to date.

I cannot describe how disappointed I am after receiving a 1500€ wheel and all the branding was lost on the way… Looks like a Chinese fake wheel. I am so pissed about this.

TL:DR I bought a DD1. It was bricked due to an update. Fanatec sent me a new one honoring their warranty. The new one was a lemon. Fanatec claimed since I didn’t purchase that new one, it doesn’t have a warranty and therefore I have to pay to have it fixed or replaced. I sued. They settled.

Woowee. I’ve been waiting to tell this story for a while. We all know how awful Fanatec’s customer service is but this one takes the cake. I purchased a DD1 about a year after its release. It comes with a 2 year warranty. A couple months before that warranty expired, a firmware update bricked the wheel base entirely. All functions ceased and it no longer was recognized by any computer.

After a couple WEEKS of back and forth with Fanatecs CS, they decided to have me send it in for repairs. They sent back an entirely brand new wheelbase. I thought “wow. That’s awesome of them to send a brand new DD1. What great CS”. I even made an IG post commending them.

Well.. that wheel base would slowly turn out to be a lemon. Luckily, this wheelbase serial number was automatically added to my Fanatec account when they shipped it to me. On my products page it showed a warranty expiration of May 5th, 2022, a year after this new one was shipped to me.

Anyways.. the lemon. The first issue was immediately apparent. It CLUNKED when driving over sausage curbs. Like a metal on metal clunk. Something I’d never experienced before with other DD1 wheel bases. I notified them of this via email but since neither they nor I were sure anything was wrong, I decided to continue using it. I mean, it still has the warranty, right? Well then the LCD screen stopped working. And then the power supply started emitting a VERY loud high pitched(7khz) tone that wouldn’t stop unless the wheel was powered on. My roomate wasn’t too happy about that one.

After breaking my clavicle, I thought great. Perfect time to send the Fanatec DD1 in for repair since I can’t use it, and the warranty will be up soon. Cue the multiple weeks long back and forth again, per usual, but this time it ended with them telling me no. They stated the warranty expired. Then they said I didn’t purchase this DD1 so I have no warranty despite it being listed right there on my product page. Arguments continued but they pretty much told me to pound sand. I can pay them shipping plus $60 an hour to fix the lemon wheel base that was supplied as a replacement for my other defective Fanatec DD1 wheelbase.

Well I sent them a demand letter in response (it’s required if you intend to sue in small claims). They took a few days to respond but sent a wall of text rivaling this one of all the reasons I can’t sue them and how I’ll lose. Even claiming that the original base I sent in was negligently damaged. (The torque collar was galled because they decided fine threads and soft metals make sense🤔)

Their scare tactic almost worked. Almost. But with some encouragement from a friend, I decided to pursue it to the end. I sued them in CA small claims court in April earlier this year for the original purchase price. A lot of nothing happened up until a week before the trial, when they agreed to pay the full amount I asked.

I’m sure they settled because it was the more cost effective option since I wasn’t asking for an exorbitant amount, but regardless, I got my money back and will be replacing of all my fanatec gear with their competitors products. Any suggestions?

Don’t let these massive corporations push you around.

The first winner never contacted me so I will be picking someone else and trying this again. Sorry! didnt think this would be so hard

Picked another winner by randomly scrolling my mouse at full speed and stopped on a comment. The next winner is CageyRabbit!

Hopefully this is allowed. I recently sold my Fanatec gear and have some Simsonn pedals still on my rig. I bought them from Amazon in February of this year for 270 dollars and used for a few months. Waiting on my Asetek gear which includes the Pagani pedals so I don‘t have the need for these. Not trying to sell just passing them along to someone looking for a better racing experience. Just leave a comment and I will pick a random winner. All I ask is USA based only. I will cover shipping up to 20 dollars. Anything beyond that I’d ask for some help.

Will include all three pedals, the controller and I will put the software Simsonn sent me on a USB drive for calibration.

Sorry about the dust/golden retriever hair, i will blow them off before sending. The heal plate is 3d printed and will not be included. It will break when I remove it.

I will pick a name at 12pm Eastern Time Monday September 16th. If this isn’t allowed sorry!!

Pics: https://imgur.com/a/mMwrreI

Shameless plug if you wanna subscribe to my YouTube I’m going to be picking back up. Will not effect winner at all: https://youtube.com/@shevygoesfast

Edit: you don’t have to leave a number cause someone will duplicate. Just leave a basic comment and I will put the names on a spreadsheet

Edit again: if people want to pay full shipping to international I’ll include them in the drawing too. I just have no idea how much it will be but it’s definitely cheaper than buying the pedals

We’re new here, want to show you all what we are up to here at GSI and just say hi. 😀👋🏼

Hello r/simracing !
I just wanted to share something that happened a few hours ago.

I was driving with my girlfriend to a restaurant, my car's back tires lost traction while driving out of the freeway, on a left turn just after the exit. I wasn't going fast but it was rainy and most importantly dark, I didn't notice a patch of oily water/debris probably. It was a "kansei dorifto" moment.

Everything happened so fast but thanks to Assetto Corsa and my sim racing rig I was able to regain control of my car using only muscle memory (no time to think in such a situation).

I can state with certainty that my gaming rig (fanatec CSL DD + CS shifter + v3 pedals) paid for itself.

Also girlfriend was amazed and thought I was cool, she was already supportive for my hobby but it's even happier now so that's a big bonus. (for those of you that have a significant other that doesn't like if you spend money on upgrades)

​

I know many of you have experience in real life racing and this isn't something extraordinary but I just wanted to share a little story to show that our hobby can be beneficial in a real life situation too!

Have fun and keep racing! :)

tl;dr:
sim racing saved my car, maybe some bones too and gf was happy.

Mad respect to those that do endurance series frequently. I guess it gets better over time, but I never realized how mentally and even physically taxing it is.

I usually do 1-2 hours sessions of simracing, but today I decided to try something new. (I am simracing for probably 8+ years)

So I picked Brands Hatch for my track and Nissan #11 Skyline Turbo Super Silhouette for car. First two hours were fun as usual.

By the third hour I could already start to feel my hands are getting heavier and it is also lot more difficult to focus on hitting brake points etc..

By the last 30 minutes, I was just wishing for it to end and was considering quitting altogether, my pace dropping massively by 3-5 secs per lap or more and literally was starting to feel cramps in my legs and hands.

So again, respect to those that do it frequently, even daily, I guess there are many more that do not realize how taxing those longer sessions are even in simracing.