r/help • u/mistycheddar • 1d ago

chat won't load at all (desktop website)

it won't let me put a pic on this post but basically when I click chat button, the chat box shows up except the entire thing is gray as if it is loading but never does. I can see the message box but not click on it or type in it and I can't see any of my past chats either. I've logged off and back on and checked my wifi but it still doesn't work. if I open the chat to a full new tab it says 'login failed. please try again'. does anyone know what this means?

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u/strategicbotanybundl 1d ago

Hi, thanks for report! Could you try to open https://matrix.redditspace.com/_matrix/client/v3/login and show what happens (or describe it)? Especially if there is also an error code visible - is there anything related to DNS?

Does this also happen on different Internet connection?

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u/mistycheddar 1d ago

it shows the 'This site can’t be reached. Check if there is a typo in matrix.redditspace.com.' error page. I'll run windows diagnostics and try on another connection and update, thanks! :)

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u/mistycheddar 1d ago

it just says your dns server is unavailable sigh. I'm not tech-y at all so I have no clue what any of this means haha

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u/ericf505 1d ago

Are you using a VPN at all?

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u/mistycheddar 1d ago

I'm not using a VPN, but I did just hotspot and now it's working again! (neither wifi's worked) which is weird but at least a semi-solution. thanks for all the help guys :)