chat won't load at all (desktop website)

[u/mistycheddar]

it won't let me put a pic on this post but basically when I click chat button, the chat box shows up except the entire thing is gray as if it is loading but never does. I can see the message box but not click on it or type in it and I can't see any of my past chats either. I've logged off and back on and checked my wifi but it still doesn't work. if I open the chat to a full new tab it says 'login failed. please try again'. does anyone know what this means?

[u/ericf505]

Try loading the chat from sh.reddit.com and see if that works better for you. Hopefully this helps!

[u/mistycheddar → u/ericf505]

I just tried it and it didn't work unfortunately, thanks for suggesting it though!! :) I'll keep trying