r/help • u/TheOpusCroakus admin • Aug 29 '24
Admin Post Weekly Recap - August 29, 2024
Hello! It's another Thursday, so it's time for another weekly recap! Let's recap the week!
ISSUES/EVENTS
There is an issue where deleted content is reappearing. This is actively being looked into.
Reddit was down for a little bit yesterday. Redditstatusbot posted about this here and updated when the incident was resolved.
TOP POSTS
About a month ago, we made a post here about new.reddit.com no longer being supported and access to that platform eventually going away. Many users have experienced this recently and made posts about this issue.
We stickied the announcement post in this sub and encourage you to leave constructive feedback in that post so that it can be passed along to the correct team. You can also comment here as well.
Some users are reporting that their saved posts are not accessible. The team is aware of this and is working on a solution. We're using this post over in r/bugs to track the issue. If you're still experiencing this and could comment over there, that would be great!
Earlier this week, some users were reporting that videos were not playing on the desktop site when logged in. This was fixed up pretty quickly and we commented on this post in r/bugs when it was resolved. Thanks to everyone who left comments and information which helped the team get that worked out.
Top helpers helping help r/help with help
jgoja
Dhanish04
PurplePassiflor1234
Quipsar
Old_One_I
formerqwest
tadashi4
apathetic_screaming
BetterThruChemistry
ChimpyChompies
You've all been absolute champs this past week! Thank you so much for helping out your fellow Redditors.
That's it for this week! Next week, it's new month and the monthly helper trophies will be distributed. Thanks!
2
u/jgoja Expert Helper Aug 29 '24
Thank you for the report.
Well, in a desire to keep this constructive, I am going to ignore the elephant in the room. We had some bumps and hiccups this week, but they were handled or acknowledged as an issue right away so another thanks to the teams. While the app update not happening last week like originally said is frustrating, I would rather have it right and ready instead of fast. I have to give that team credit for not releasing it when it was not ready. I appreciate that change in policy/behavior.
In old business. Is there any update you can provide on the password reset issue with it not working?
We are still seeing reports of the support tickets not being answered. This post here has had their account disabled and suspended after a hacking incident for 4 months without a response.
Issue. Reddit's Filters and the admin bots. Something is seriously messed up with them. On Saturday Morning, The admin bot shadow banned 2 accounts for replying thank you for my help in r/NewToReddit .
Issues: on the mobile web platform you cannot directly upload videos even though it says it is an option. Even if the subreddit allows them. Same happens when you change it to select desktop website on the mobile browser. Is this intentional or is it a bug with the UI? When you try, there is no preview of a video and if you hit post you get the message, “There was an error, please try again later.”
Issue: On mobile web platform, when I hit create post, it looks like it is opening a new screen, then opens a posting window on the app. For helping I sometimes need to post on the mobile web. The only workaround I have found for this is to hit create post, close the posting window it takes me to on the app. Go back to mobile web again and hit create post again. Close the posting window on the app again and go back to the mobile web. Then hit the back button on the browser and it will give me a posting window on the mobile web.
Issues. I don’t know if this is a bug, issue, or working as intended, but we have seen a pretty large number of reports of users having new account after new account get banned for spam or inauthentic content. From what I have been able to gather, they are not doing anything but using and trying to build their new account. Some are getting banned after as few as 3 posts/comments, others have reported responding to DMs and getting banned.
In a helping capacity we advise to appeal the bans instead of making new accounts, but they often do not get any reply on appeals. Even after weeks.
In a preventative measure, typically I suggest posting very slow and generally only as needed for the first 2 days, and then slow until 7 days old. Commenting slow for first 2 days. My full recommendation guide is this post.
Is there something else we can suggest to avoid it, avoid triggering it , or to do after to get their accounts back. I don't even know if my suggestions do any good at all. They do seem to help.
Thank you for reading my ramblings.