r/help • u/TheOpusCroakus admin • Aug 29 '24

Admin Post Weekly Recap - August 29, 2024

Hello! It's another Thursday, so it's time for another weekly recap! Let's recap the week!

ISSUES/EVENTS

  • There is an issue where deleted content is reappearing. This is actively being looked into.

  • Reddit was down for a little bit yesterday. Redditstatusbot posted about this here and updated when the incident was resolved.

TOP POSTS

About a month ago, we made a post here about new.reddit.com no longer being supported and access to that platform eventually going away. Many users have experienced this recently and made posts about this issue.

We stickied the announcement post in this sub and encourage you to leave constructive feedback in that post so that it can be passed along to the correct team. You can also comment here as well.

Some users are reporting that their saved posts are not accessible. The team is aware of this and is working on a solution. We're using this post over in r/bugs to track the issue. If you're still experiencing this and could comment over there, that would be great!

Earlier this week, some users were reporting that videos were not playing on the desktop site when logged in. This was fixed up pretty quickly and we commented on this post in r/bugs when it was resolved. Thanks to everyone who left comments and information which helped the team get that worked out.

Top helpers helping help r/help with help

  1. jgoja

  2. Dhanish04

  3. PurplePassiflor1234

  4. Quipsar

  5. Old_One_I

  6. formerqwest

  7. tadashi4

  8. apathetic_screaming

  9. BetterThruChemistry

  10. ChimpyChompies

You've all been absolute champs this past week! Thank you so much for helping out your fellow Redditors.

That's it for this week! Next week, it's new month and the monthly helper trophies will be distributed. Thanks!

0 Upvotes

48% Upvoted

104 comments sorted by

View all comments

Show parent comments

3

u/TheOpusCroakus admin Aug 29 '24

Thank you for your "ramblings"! I appreciate them and I appreciate your understanding.

  • For the specific password reset issue that you mentioned, if you know the name of the account they're having trouble with, could you PM it to me so I can see what's going on there? I don't have any additional updates, but I can follow up on that instance and see what's going on.

  • I was not aware of the video issue on mweb. But I just tried it out and that is happening. I'm going to track down that team see what's up with that.

  • I'm having a hard time reproducing the other posting issue on mobile that you mentioned. Does it happen all the time for you?

  • Not sure if new users getting banned for spam or inauthentic content is a bug/issue. I did flag something similar to the team in charge of that earlier today and they said that there are pushing out a change that will reduce false positives. That should be happening soon-ish, so hopefully, that will cause those reports to decrease if that was the issue at hand. So no additional suggestions until we see what that does. If you want to PM me some usernames that experienced that, I can look further into it.

  • Do you know what form they're using to appeal their bans? I'd like to make sure that they're going to where they're supposed to be going. And thank you for the recommendation guide! That's super helpful!

-1

u/jgoja Expert Helper Aug 29 '24

For the specific password reset issue that you mentioned,

I don't know it and it was not mentioned in any of their help or bug reports, but I have asked for it and will send it on when I get it.

I'm having a hard time reproducing the other posting issue on mobile that you mentioned. Does it happen all the time for you?

Yes it does. It has been happening for a little while anyway but trying to post videos reminded me of it. On two separate occasions, including just now, I have cleared all the website data from safari but it keeps happening. The issue with reproducing may be version. I have Safari 15.8 because of the age of my phone.

Not sure if new users getting banned for spam or inauthentic content is a bug/issue. If you want to PM me some usernames that experienced that, I can look further into it.

Good news. It sounds like the issue happening. I will try to get some of the names together and send them to you.

Do you know what form they're using to appeal their bans? I'd like to make sure that they're going to where they're supposed to be going.

They are using https://www.reddit.com/appeals

2

u/TheOpusCroakus admin Aug 29 '24

Let's try having them use this one for appeals and see if that helps.

6

u/SolariaHues Aug 29 '24

Which would you prefer r/newtoreddit sends users to?

We see a lot of shadowbanned users and if there's anything we can do to help in regard to helping you reduce false positives please let us know.

I feel there has been an increase and now several users posting worried about being shadowbanned and asking how to avoid it.

4

u/TheOpusCroakus admin Aug 29 '24

Hi! Thanks for checking in! Let's use this one and see how that goes.

There is a change going out that should reduce the number of false positives that cause new users to have their account banned in error. I'm hoping that helps this a bit!