J.Crew E-Gift Cards - Bad implementation

[u/cmark9001]

I have bought multiple items this year, online and from their stores, so I am good with their clothes and products. With that in mind, I sent an e-gift card online to my brother for this birthday. The order was placed around 8:00 AM in the morning.

I get an email the next day morning at 8:05 AM stating that they needed some information to complete the order. I call the number they posted in the email and the agent simply wanted to verify the recipient's email address and billing address. No issues with the card or anything.

Result - the order was approved and sent the next afternoon! The customer rep could only say "I am sorry for the inconvenience caused", with no explanation on why they waited 24 hours. I feel foolish now, as people would wonder if I forgot their birthday.

Has anyone faced such delays before?

[u/Mr_Tangent]

It’s an insanely busy time of year and there is a ton of gift card fraud. Bummer but that’s life. Now you know to schedule ahead of time.