r/malefashionadvice • u/JOcean23 • Mar 01 '23
Company complaint Don't buy from Hockerty
I recently ordered a suit from Hockerty for my friend's wedding and ordered with plenty of time to take it in for alterations if needed as well. I used their sizing system and even emailed them immediately after ordering to see if they can leave some extra material to let it out for any future weight gain and even sent current measurements, particularly the hip around the butt, and they said they'd be sure to leave extra.
I receive the suit and the slacks are maybe two sizes two small at least. I ordered a 36R which is what I usually wear and with my sending them information on my current measurements, they still managed to send the wrong size. I'm immediately emailed them explaining the issue and they said it would take 3 weeks to replace them as they would have to make some new ones. I explained that I needed this for a wedding by March 10th and they said there is no way they could get it to me in time. The person I have been communicating with through email about this has been slow to respond wasting precious extra days that they could potentially rush this out. The first return label link didn't work and they said I would have to send tracking in that day. They didn't get back to me until the next day. I even quoted the email or I gave them my current measurements which have not changed since I placed the order. I sent back the slacks today and come to find out the shipping label isn't even prepaid. I had to pay $25 to send it to them.
This has been the worst experience for a $400 suit, which I realize is not the most expensive and not the most I've ever spent on one, but it is important to me because this is for my friend's wedding. The customer service rep I've been communicating with doesn't even seems to have an appreciation for the situation or any empathy other than saying that they understand and are sorry. I requested they talk to their supervisor or manager about the situation and they just said the best they can do is maybe two weeks.
Since they don't do refunds because they say everything is custom made, I'm going to dispute the charge with my credit card and hopefully one way or another they don't get paid for the suit. I could have gone to the men's wearhouse and got a good suit for $500. So if you're looking for a suit don't bother with them.
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u/LazyMoniker Mar 01 '23
I used them for an odd vest for my wedding, was stuck at home with a broken leg so it seemed like a good way to get something without finding someone to drive me all over.
Put together a nice concept with a bunch of buttons that went mid-chest or something and looked neat in the demo. Ended up with weird looking old man belly vest. No refunds, long delays on responses, they said their computers design them based on the measurements so there’s was no way to end up with something that looked like what they were selling.
Ended up grabbing something off of Amazon and lucked out that it fit the bill. Thankfully we weren’t doing anything too formal.
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u/bestmaokaina Consistent Contributor Mar 01 '23
Nobody has ever recommended buying from there
Cheapest decent suits are from Suit Supply or Spier & Mckay
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u/YeaRight228 Mar 01 '23
I got 2 indochino suits I'm very happy with! Mind you I knew the risks but I didn't want to spend Suit Supply prices. Got measured in store and everything worked out.
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u/foxy-coxy Mar 01 '23 edited Mar 01 '23
I have 3 Indochino suits and I am very happy with them. The oldest one is 5 years old and it still looks brand new. That being said i have never ordered them on line. I've always gone to one of their studios so i can see and feel the fabric and have their employees take my measurements.
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u/Crash0vrRide Mar 01 '23
I have 2 but they were cut wrong 2 times. They are okay. But it depends on who measures u.
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u/PyroIsAFag Mar 01 '23
I also ordered a pair of chinos from them because i have very large quads so it's almost impossible to find a fit off the shelf. When I received my order it was about 6 sizes too large in the waist and the support was not helpful whatsoever. Told me to go my local tailor but that was too expensive and they didn't approve the quote i got. Terrible customer service and product
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u/Blog_Pope Mar 01 '23
I ‘m in a similar situation, off the shelf fits very poorly if at all. I’ve had good experience with Indochino, but that’s 100% helped by having a local store that took my measurements and done the adjustment fitting, updating their system so I can reliably order direct now.
On MFA they get some negative feedback, but my experience has been very positive for their price point
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Mar 01 '23
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u/mooseymcmango Mar 01 '23
Yeah that’s an incredibly short timeline if he really did only recently place the order. I’m already in the process of buying a suit for an event in September…
Also, the Men’s Warehouse line is killing me.
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u/JOcean23 Mar 01 '23
Maybe just ask since I posted it. I ordered as far in advance as I could given the 3 month notice. Would you prefer Macy's? Nordstrom? Bloomingdales? I don't care. Wherever someone wants to find a shit for $500 because that's what fits their budget. Or in my case, makes sense for a color I can't wear for work and don't need to wear for work.
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u/oldcarfreddy Mar 01 '23 edited Mar 01 '23
$500 is a completely adequate budget. Just don't go with shady companies with zero reputation that buy google ad space, that pretty much goes against all advice for suit buying (and really, clothing buying). Shopping for clothes that way is like the equivalent of buying anything else from Amazon / Wish / Aliexpress just because it shows up in search results and disregarding the crappy reputations for the company.
Here's an example of search for Hockerty's on reddit. Literally nothing but terrible reviews and warnings across multiple subreddits.
I also searched on Quora and the only result was also a warning, with in-depth explanation of the history of the company and what to look for in a suitmaker for MTM suits (which Hockerty lacks)
On the second page of search results for "Hockerty review" looking outside of reddit, I got bad reviews at PissedCustomer.com, Scamadviser, Productreview.com, ResellerRatings.com, and ComplaintsBoard.com.
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u/JOcean23 Mar 03 '23
I hadn't actually researched the company. I was just holy to have found a site that had a suit in the color I wanted and that was available in my size. I should have done a light search to be sure, but I was in such a time crunch I just hoped it would be fine. After searching reviews after the fact, I realize they aren't a great company to order from.
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u/YeaRight228 Mar 01 '23
Macy's has decent, ~$400 suits. You can also go the separates route and have everything tailored after to fit you better. Jo's A Bank $400 suits are about the same quality: lower grade wool, polyester fused lining. The connoisseurs here will tell you that anything under $1,000 is a waste of a suit and while they're not wrong, if you're in the market for a cheap suit you can't (usually) go wrong with Macys or JAB. You get what you pay for.
I personally got 2 suits from INDOCHINO but I got measured in store. I'm about 90% happy with them lol.
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Mar 01 '23
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u/LL-beansandrice boring American style guy 🥱 Mar 01 '23
People love to recommend Spier but I don't think I'd recommend then to newbies looking for a suit on a short deadline. Getting it shipped from Canada, trying it on, deciding if it does or doesn't fit, maybe exchanging/returning. Just buy like OTR somewhere that's logistically easier. Spier is great for hobbyists but I hesitate to recommend them to someone who needs a suit in short order. A 3 month lead-time would be fine though.
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Mar 01 '23
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u/LL-beansandrice boring American style guy 🥱 Mar 01 '23
Exactly. When folks need a suit for a wedding they just need something now. It's not really the time to go and read the backlog of PTO and DWW and find the perfect sincere suit. It's time to find a half-decent RTW retailer and a replacement-level tailor.
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Mar 01 '23 edited Jun 08 '24
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u/YeaRight228 Mar 01 '23
I checked S&M website. They don't have separates that I can find and OTR will either fit me in the jacket or pants, not both. And their MTM is higher than my budget.
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u/GloriousStonerHoes Mar 01 '23
What's your drop?
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u/YeaRight228 Mar 01 '23
OTR at Macy's I'm usually 35W29H with a 36R jacket
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u/Devjorcra Mar 01 '23
Spier and Mackay will swap pants if you add a comment on your order, provided they have the stock.
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u/GloriousStonerHoes Mar 01 '23
Gotcha, a drop 6 won't work then so I'd try u/Devjorcra's suggestion (and reach out to Spier's support to confirm). Note that Spier's sizing might be different than Macy's - check the size charts
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u/lasagnaman Mar 01 '23
Indochina used to be pretty good back in 2015 before they started cost cutting their QC
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u/gimpwiz Enjoys classic menswear Mar 07 '23
Indochino produces a decent result... some of the time. They were never "pretty good," but many people had good results. The problem is that their hit rate was abysmal. Many, many people ended up with garments that were completely wrong, and it takes months to fix issues or get a refund.
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u/onebandonesound Mar 01 '23
I agree with all of this except about the chargeback. Chargebacks can be initiated if a consumer does not receive items they have paid for, or if the items were not what they expected. If OP really did follow their measurement guidelines exactly, and even asked them to leave extra room, and still received something way too small, that is exactly the case in which a chargeback is warranted. If OP essentially ordered a 36R and received a 34R, they did not receive the goods as promised at the time of purchase.
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u/LL-beansandrice boring American style guy 🥱 Mar 01 '23
My wedding is in April and I ordered from Hall Madden and received my suit in less than a month. I've had it for like 2 weeks now.
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u/GloriousStonerHoes Mar 01 '23
How was the ordering process for Hall Madden? Did you do an irl measuring, a try-on suit, or something else?
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u/LL-beansandrice boring American style guy 🥱 Mar 01 '23
I went in-person in DC while I was on a trip there and ordered this suit as a bit of a test-run. Picked the fabric and such in-person and then did a 2nd meeting over facetime/zoom to see how that suit fit and made some adjustments.
I talked with Roger a bit about fabrics for the wedding suit and he sent me a bunch of options in the mail to feel and see and stuff. Picked one and ordered. It happened to be a Loro Piana fabric that they stock in-bulk or something so that was finished in like 3 weeks. To save on a bit of money Roger had it shipped to his DC store first and then to me. I'm quite happy with it.
There are some details I've been exploring that HM doesn't do but most folks aren't looking for swelled edges. My general-advice take is that folks should buy RTW stuff and find a good tailor instead of going MTM. There are great MTM brands out there, but a good tailor is so much better and can make a lot more stuff work. Plus, that MTM suit really only fits you best when you got measured. You'll need someone to take in or let out the waist and all sorts of stuff throughout the life of the suit.
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u/GloriousStonerHoes Mar 01 '23
I'm glad you put HM on my radar. The suggestion of 3-4 months is more geared to folks doing MTM for the first time, who don't know their measurements, who aren't going in-person, etc. Perhaps I should've clarified that. You're experienced with menswear, you already visited in person, you had a test run suit (which looks excellent btw), so the shorter timeline is totally reasonable.
My general-advice take is that folks should buy RTW stuff and find a good tailor instead of going MTM
Absolutely agreed, especially if you need something fast. Had OP come to MFA asking how to buy an inexpensive suit for a wedding in a month or whatever, they hopefully would've been pointed in the right direction.
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u/LL-beansandrice boring American style guy 🥱 Mar 01 '23
Yeah it's a genuinely hard problem. You can't expect folks who aren't familiar with clothes in general to know the pitfalls of MTM and what is/isn't a good brand, price, or timeline.
It's unfortunate that these bottom of the barrel brands are able to dominate google search results and catch people buying stuff that they definitely don't want, but have no real way of knowing until the items arrive.
Highlights the importance of shopping in-person. You can immediately know when something is good/bad. Which is another reason why I don't think MTM should be encouraged, especially doing it online.
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Mar 01 '23
[removed] — view removed comment
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u/Devjorcra Mar 01 '23
It is strange how confident you are when you know so little. Nobody is saying you have to spend $1000 on a suit, but YOU wanted a MTM suit. It's sort of like wanting a filet and buying one from the dollar store when you could've had a really good cheeseburger. You say you had to spend time doing research but clearly, you didn't, or you're just not very good at it considering this is the result of said research.
Look, I'm sympathetic to the situation. It sucks, you're possibly out $400 and you still don't have a suit for your friend's wedding. My advice to you is to listen to what people in this thread are telling you instead of calling them wrinkly assholes because they want to help you. Most people on this sub are not wealthy or in the industry, but are just enthusiasts who like discussing and helping, of which /u/GloriousStonerHoes is a prime example. I'm not going to say I know him personally, but if there's one thing I do know, it's that he is an extremely nice and helpful user.
Listen to the advice, do better research, and in the meantime, stop being a dick, go drive to a Suitsupply, and suck it up.
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u/JOcean23 Mar 01 '23
I didn't WANT an MTM suit, I wanted the color. I couldn't care less about it being MTM. And I couldn't find it in store or any other premade standard sized suit. So that was my option. I did searches for a specific color of suit, not make of suit.
I have no problem with people offering advice or help. It's arrogant to think i couldn't benefit from any amount of it. What I have an issue with is the list of assumptions made by him without any basis and his arrogant know it all tone. I don't care how much anyone knows about any topic, if they're going to present it in a way where they're talking down to someone, they can keep their information because I'm not here to help someone stroke their ego.
I'm far from being the dick here. I literally know nothing about the MTM suit market, so if someone wants to make a suggestion for a better one to use in the future and what to look for, I'm more than happy to listen and appreciate the advice.
What he did instead is 1. Assume I had months in advance to order it. 2. Assume I didn't take proper measurements and provide them for the company, which I even said I did in the post 3. Act as though everyone has $1000 to spend on a suit, in this case even if I cared to, it would be a waste on this particular color suit for me.
Forgive me for not realizing everyone already knows they suck. I just tried to put it out there in case someone who doesn't typically buy MTM suits comes across them. And I vented a bit about the crap customer service. I see no problem with this for anyone who hasn't heard of them.
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u/chefmenteur Mar 01 '23 edited Mar 01 '23
lol people can only go off of what info u provide
I literally know nothing about the MTM suit market,
hmmm maybe should have done something other than just wing it with the first google result for burgundy suit
tho hopefully anyone else thinking of these guys will google "hockerty reddit" which clearly you did not do
edit: didnt mean for this to come out soundin so mean so do know i feel for ya. chalk it up to an expensive lesson learned
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u/100011101011 Mar 01 '23
Nah that poster consistently contributes helpful comments to mfa, definitely not a troll.
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u/malefashionadvice-ModTeam Mar 01 '23
Thank you for your submission, unfortunately it has been removed from /r/malefashionadvice because you should be nicer to other people.
Personal attacks, insults and intentionally demeaning comments such as those based on sexual orientation, race, gender, weight, fitness, body type or other social profiles are strictly prohibited.
These comments will be removed and you may be banned.
Note that unsolicited comments regarding fitness, weight, and body type are also not allowed even if they are not intended as insults.
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u/Huppelkutje Mar 01 '23
of course I know how to size and order a suit
Clearly you do not.
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u/LL-beansandrice boring American style guy 🥱 Mar 01 '23
I mean they definitely do. They ordered the right size and everything presumably. They just didn't pick a good brand for it.
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u/Automatic5top Mar 01 '23
You sound like a true male Karen lol No wonder customer service doesn't wanna help you
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u/LithePanther Mar 01 '23
What an absolutely useless reply. Not surprising though with how downhill this subreddit has gotten
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u/Goofras Mar 01 '23
I agree with almost everything you said except for the price. In Italy you can get tailor fit suits for 400€ easy.
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u/Apondfrog Mar 01 '23
I bought custom dress shoes and they fit well. I wouldn’t have bought a whole suit from an online place though. That just sounds risky
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u/Runeshamangoon Mar 01 '23
I've ordered two suits from them and both were fine tbh. Like sure they're not suitsupply but I also do not have 1K+ for a suit (blame me for being poor I guess). I paid less then 400 dollars for a heavy wool suit that I'm still wearing three years later. It fit perfectly and hasn't budged since, and it's miles above ready to wear suits. Shitting on hockerty because it's cheap is kinda dumb imo, it's prettty obviously basic, but serves well for the budget
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u/zpoz18 Mar 01 '23
You should try mysuit or kashiyama. Same price point but they aren't brand new and idiotic
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u/bafunk Mar 02 '23
I ordered a shirt from there. No matter how many times I ironed it, it wouldn't straighten. Don't know know what the hell was wrong with. Never buying from Hockerty again.
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u/Hockerty Hockerty Suits Mar 03 '23
I am sorry to hear that. What fabric was it? so we can check it and remove it. Thanks in advance for your feedback.
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u/bafunk Mar 07 '23
You obviously should know what it is because you sent me an unhelpful email to say I should add extra water on top of steam to iron it.
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u/JTurnsabit Mar 01 '23
How did you take measurements?
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u/JOcean23 Mar 01 '23
With a proper measuring tape I use for tracking measurements for fitness. According to the guidelines that were given.
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u/delarozay Mar 01 '23
No Men's Warehouse or Macy's near you?
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u/Urchintexasyellow Mar 01 '23 edited Mar 01 '23
Thanks for the heads up. TBH, I'm not sure I would be enthusiastic about conducting business with a place called "Hocktery". It sounds sleazy and cheap.
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u/Hockerty Hockerty Suits Mar 02 '23 edited Mar 03 '23
Hi JOcean, I am so sorry to hear that. I totally understand how important it is for you. We would have been on time for a remake using our Perfect Fit Guarantee with our regular delivery time (2 weeks in the USA) but it could be that during February we wouldn't be on time for a remake because of our tailors holidays. Those are the only weeks where we can not offer 2 weeks delivery. Let me check if it was because of that. Please contact me and send me your order ID so I can check it and give you the best solution. Again, I understand the frustration, sorry for all the inconvenience.
Update:Our team found the case just with the information here. It looks like the wedding is on the 11th, so we will try to do the remake of the suit pants, which is what was wrong. It could still be on time for the big day. If we are too late for that, we will proceed with the refund
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u/dirtysocks93 Mar 04 '23
maybe the down votes aren't clear enough - but if no one wants your trash clothes on their body or trash excuses on the thread!
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u/DevilishRogue Mar 01 '23
Everyone else is slating them but my experience with them has been infallible. Hockerty are unfailingly excellent and I've used them many times. It sounds like you ordered a 36R for your pants but vanity sizing means that these sizings are very different indeed from your actual measurements. It was including both your size and measurements but ordering 36R that caused you to receive the size you got. You should only order your actual measurements not your regular pant size.
As for customer service, they are essentially a factory in China with a web presence. They produce fantastic quality tailored clothing at a fraction of the price you'd pay at Neiman Marcus because they don't have the cost or resources to provide that level of customer service. If you want that, you need to pay more.
You should not dispute the charge with your credit card as this would be fraudulent on your part as Hockerty did exactly what you asked them to do and provided exactly what you asked them to provide. Frankly, your issues of timing regarding your friend's wedding are a result of your poor planning. They are certainly nothing to do with Hockerty, who got the suit to you in the size you ordered within the time frame specified.
To anyone reading OPs post and thinking of avoiding Hockerty, I'd recommend the opposite. I've used Hockerty for suits and separates and they always produce extremely high quality clothing at a fraction of the price you'd pay to get it hand made in the west. Give them a try and provided you give them your actual measurements you will be delighted.
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u/Runeshamangoon Mar 01 '23
You're getting downvoted to hell but I agree. Have ordered two suits from them and both were absolutely fine, and I still wear them three years later. Where else can you get a heavy wool three piece suit in an unorthodox cut and style for less than 400 dollars ?
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u/chefmenteur Mar 01 '23
this seems fine but sounds much more reasonable than
bla bla bla ... "extremely high quality"... "you will be delighted" ... the rest are "ignorant sheep" w/ their "populist narrative" ...
like lol cmon guy
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u/DevilishRogue Mar 01 '23
Exactly. Downvoters are just ignorant sheep going along with the populist narrative without understanding what they are talking about.
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u/Vast_Neighborhood799 Jun 30 '23
This company is a disaster. Suit fit terribly. Misspellings on their website. The Perfect Fit Guarantee is not as advertised. I bet they're screwing people out of all kinds of money -- it happened to me. Steer clear.
I'd give a zero out of 5 star rating if I could. Brutal.
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u/oldcarfreddy Mar 01 '23
Where the hell do you guys find these no-name brands? No one recommends these internet trash brands. Buy from established suitmakers