Hey folks,

In case you missed it, we introduced a new web platform earlier this year, which is now available to all users. Historically, users have been able to force new.reddit.com on their browsers as a workaround to access the previous web platform, but we will be removing support for this routing going forward. From now on, URLs containing new.reddit.com will route you to those same pages on our new platform.

This change will allow us to focus on developing new features and making improvements to reddit.com, rather than maintaining multiple versions of Reddit that are no longer being developed. Please note that you may still have access to a few pages on new.reddit.com, but expect them to migrate onto the new web platform soon. If you experience any issues using the latest web experience, please share your feedback here in r/help or report technical issues in r/bugs.

For moderators, you will still have access to new.reddit.com via your mod accounts until all mod tools have been moved to the latest web platform. We’ll be sure to inform you of any updates to mod tools. We want to assure you that we do not have plans to remove old Reddit. You can still access that by setting your preferences or via old.reddit.com.

Please drop a comment below if you have any questions!

Hey folks,

Over the next few weeks, we’ll be removing a few old low-usage features from old.reddit.com. These features may be familiar, so we wanted to share them ahead of time with you just in case you use them.

Here’s the list of low-usage features being removed

• Subdomain subreddit redirect: This is where “<anything>.reddit.com” is currently redirected to “reddit.com/r/<anything>”, if that subreddit exists. Moving forward, you’ll need to type “reddit.com/r/<anything>” to get to a specific subreddit.

• r/random, r/randnsfw, r/myrandom, and reddit.com/random: These are subreddits that redirect to the following—r/random, to a random subreddit, r/randnsfw to a random NSFW subreddit, r/myrandom to a random subreddit you’re subscribed to, and reddit.com/random to a random post.

• old.reddit.com Snoovatars: This is the original iteration of Snoovatars on Reddit that predates the avatars you see in profiles today (these are not going away).

• Saving posts and comments with category or by subreddit: This allows you to save posts and comments under a specific category or subreddit and was a premium only feature on the old site. Moving forward, you will still be able to save posts and comments.

Please note, this effort is intended to remove low-usage features that will no longer be maintained and is not aimed at removing old.reddit.com. You can still access the old website by setting your preferences or via old.reddit.com.

Please drop a comment below if you have any questions!

Hello! It's December 12, so do the Twelve Days of Christmas start today or tomorrow? Does Christmas count as a day of Christmas? I don't really know. I just know a lot of birds are involved. Let's see what was involved in r/help last week, shall we?

new.reddit.com HAS BEEN DEPRECATED

Previously, when we announced the sunsetting of new.reddit, it was possible to continue using that UI if you were a moderator. About a week ago, we announced in r/modnews that new.reddit would be going away on December 11, 2024. As of yesterday, December 11, new.reddit.com no longer works for users, including moderators. There will be no changes to old.reddit.com and you are still able to use it.

I know change is hard! And I am happy to share constructive feedback about the new UI with the correct teams. Feel free to leave comments about this change in this post. I'll pass stuff along that can help the teams improve the experience for you.

OTHER NEWS AND ISSUES

• Looks like there is an issue with Achievements turning themselves off. Our helpful helpers brought attention to this and I flagged it to the correct team that immediately started looking into the issue. I don't have an estimate as to when it will be resolved, but it does sound like the layout of the Achievements page on mobile will be changed to be easier to read, so we've got that going for us, which is nice.

• Several users were having issues with not receiving a password reset email. Our helpers flagged this to me repeatedly and I was able to get it looked into. Happy to report that the issue should be resolved at this time, so as long as you haven't hit the limit of the number of password requests that you can make within a certain period of time, you should be able to get a password reset at the email associated with your account. Apologies for any frustrations. Huge thanks to the helpers who did not let up on this! Teamwork makes the dream work!

• We launched Reddit Answers on December 9! Reddit Answers is a new way for anyone to find human perspectives, recommendations, and information from real conversations, on any topic, across Reddit. You can check out the link above for much more information on this feature. I'm also happy to pass along constructive feedback about it as well.

• If you're seeing a pixelated banana on your app, that's your Reddit Recap and you can tap it to view your stats for the year! This will not be around forever and when it's gone, it's gone! So if you're interested, you may want to look at it sooner rather than later.

• The app updates were a little delayed this week. These updates will be the last updates to the app this year.

BUGS ROUND UP

• [Web] The text on several pages is unusually large. Fix should have gone out yesterday.

• [Android] Users cannot see text of the comment/post they are replying to when writing a comment. This is being worked on.

• [Android] Some users were unable to submit image galleries. Should be fixed as of Monday, December 9.

IMPORTANT REMINDER ABOUT 2FA 🚨

2FA adds an extra layer of security to your Reddit account. You can learn more about 2fa in this Help Center article.

Once 2FA is enabled, Reddit can’t help you regain access if you lose your authenticator app or backup codes. Keep them safe!

So if you're switching phones, plan ahead!

Getting a new phone for the holidays? Don’t forget to disable 2FA on your old device first and re-enable it on your new one. Skipping this step could lock you out of your account.

Best Practices for Keeping Your Account Safe

1. Save Your Backup Codes Securely

When setting up 2FA, you’ll receive backup codes. Store them in a secure location (not on your phone). You can access codes anytime in your account settings as long as you're in your account.

2. Use a Cloud Backup App

If you’re not sure which authenticator app to use, we’d suggest 2FAS or Google Authenticator for standalone apps. Or you can use password managers with built-in 2fa management likeBitwarden or 1Password.

3. Use Single Sign-On (SSO)

Connecting your Reddit account to Google or Apple SSO provides additional login options which can help you regain access if your 2FA fails.

Pro Tip: Take 5 minutes now to review your 2FA setup. A little preparation today can save you from a lot of frustration and heartbreak tomorrow.

WEEKLY STATISTICS

Over the past 7 days, r/help had 1,826 posts, which is 178 more posts and a 10.8% increase from the 1,648 posts in the previous 7 days. And there were 5,282 comments which is up 530 comments for an 11.1% increase from the 4,752 comments the previous seven days. 2,000 new users subscribed to r/help last week (up a mere 16 users from the previous week) and there were over 1.4 million views, which is up by 91.6k from the 1.3 million last week! Busy week!

TOP POSTS

• My UI changer no longer works

Yes, this is in regard to new.reddit no longer being supported. You can check out this post in r/modnews for some more information. You can also read my little blurb above.

• Why does my profile have massive titles now and how do I fix this?

Lots of people chimed in on this one to say that they were experiencing the same thing with giant text. u/jgoja suggested posting over in r/bugs since it is a bug. And over in r/bugs was this post where u/CorrectScale took time out of their cake day celebrations to reply to. And the good news is that a fix is on the way!

Seems like a good time to mention that if you're experiencing something not working properly that r/bugs may be a better place to start rather than r/help. But even if you do start here, our helpers will help you!

• How do I get Reddit to stop recommending subreddits?

If you have home feed recommendations turned on, you'll get recommendations for subreddits in your home feed. There are a few things you can do here. u/jgoja explained how to turn off home feed recommendations. u/Tragic_Consequences suggested clicking on "Don't show me this" and move on. That way, you still get home feed recommendations, but just not like that. And u/briancs159 explained how to mute a subreddit. The trifecta of answers!

HELPINGEST HELPERS HELPING HELP R/HELP

1. SpookyPebble - Top spot! That Reddit Answers reply is going to have to evolve! Congratulations and thank you!

2. tadashi4 - Second place! Thank you for your continued help here! (Looking forward to today's joke!)

3. Old_One_I - Rounding out the top three! My favorite quote from you is "Now let's squash them bugs and help people!!" And the way you do that is much appreciated! Thank you!

4. Mady_N0 - Always love seeing you around and helping in so many ways! Thanks!

5. formerqwest - Your steady presence and help makes r/help better! Thank you!

6. ChimpyChompies - Double duty again?? Thanks for helping this sub run smoothly behind the scenes!

7. Timozkovic - Always reliable and always helpful! Thank you!

8. Terminator7786 - Thanks for the help! I've been seeing you more lately and it's been great!

9. eclectic-n-varied - Nice job! You leveled up to Level 5 and have a very nice trophy on your profile! Thank you so much!

10. rostingu2 -Welcome back! Hey, you level up to Level 3! That's a lot of help you've given! Thank you for all of your contributions!

December is notoriously a crazy busy time of year for so many people. And that so many people are still willing to take the time to show up in this sub and help other users is amazing. I know y'all got stuff going on off the Internets, so it's really incredible that you make time to help people here. I appreciate everyone who has taken the time to help!

That's a wrap! (Get it? Because presents? Or something. idk) I'll be around as always! Thank you again for reading!

Hey folks - dropping by to share a few updates to profile pages that will be incoming over the next week.

TL;DR We’re making some quality improvements so that Redditors can more easily access the content created through the history of an account via the profile page.

Many of you experienced Redditors may know this already - lists on Reddit are typically capped at 1,000 pieces of content. The posts and comments tabs on your profile showcase “lists” of up to 1,000 pieces of content. Any comments or posts beyond that limit would generally not be shown on those tabs, though they would still be viewable when linked directly or within communities.

Historically this helped reduce load times and improve efficiency across the site. We’ve since made improvements that have enabled us to display more posts and comments in users’ profile pages without this limit.

With that said, there are some unique side effects that may pop up due to this change, so we wanted to give you all an early heads-up to the following:

1. You may experience longer load times when viewing some high-traffic or prolific profile pages.

2. You may start seeing content in the posts and comments tabs on your profile page that did not previously load and display. If you prefer, you can delete that content by following these directions: Posts | Comments.

Please drop a comment below if you have any questions!

Update: Changes are now live on all platforms aside from old reddit. We've had to work out a few minor issues and plan to release those changes soon!

Hey folks,

We continue to see you all share feedback around the new mobile web experience, and we are actively reviewing and working to address it. Some of you have also mentioned you’d like a dedicated space to share your feedback, so we created this form where you can report bugs and share additional comments directly with the team working on this project.

In response to the feedback over the last few weeks, we’ve made some changes that are live as of this week:

• Videos & Images should expand in-line, in-feed

  • Videos & Images will now open in-feed when using classic view

• Posts opening in same tab vs new tab

  • All posts should now open in same tab and feed position should be retained when navigating back to feed

• No dedicated dark mode setting

  • Added dark mode setting into user profile drop-down

• Too large font sizing + boldness

  • Reduced post title font size on mobile web card and classic view feeds
  • Reduced post title font size on comment pages on mobile web
  • All post titles changed from bold to semi bold
  • Increased post body font size on feeds on mobile web

• Comment threads don’t show enough depth and clicking + to expand is annoying

  • Changed the average comment thread depth on posts so users can see more threads without needing to expand

• Clicked/viewed posts aren’t grayed out in feeds

  • Added graying out previously visited/clicked posts in feeds

• Phone gets hot / resource intensive

  • We've identified a few issues that are impacting this (related to buffering indicators and animations) and expect this should significantly improve this issue for most users

• White space/content density

  • Adjusted font sizes downwards across feeds and post detail pages
  • Decreased padding between post units on both card and classic view
  • Adjusted padding on top of sorts and feeds

We’re also working on the following:

• Clicking on the notification bell opens a new tab / can’t remove badges on notification bell

  • Dedicated notifications dropdown and page will be added to the new mobile web experience

• Dark mode hard on the eyes

  • Dark mode contrast will be adjusted so the whites are more gray-ish

• Dark mode keeps switching back/forth between light/dark when clicking posts

  • We’re actively looking into this report (please let us know if you have this issue and share a video if you can)

Please keep the feedback coming, either here in r/help or via this form. Thank you for all of your comments and posts. Let us know if you have any questions!

Hello and welcome to a special Wednesday edition of the Weekly Recap! Here's what's been going on!

NEWS AND ISSUES

• Some users may be seeing older content that is new to them in their feed. This is, yet again, intentional. It's experimental and unfortunately, there is not a way to opt out. Feel free to leave constructive feedback on this post and I'll pass it along to the team that's in charge of this feature.

• Enabling all content to be visible on profiles is still being rolled out across all platforms with the exception of old Reddit. Some users are reporting that they still can't view all of their content just yet. I'm told this is likely a caching issue that is being worked on. Unfortunately, I don't have an estimate as to when it may be resolved.

• (For the stats this week, I figured them out for the past 7 days since I'm doing this on a Wednesday instead of Thursday, so there's a bit of overlap with posts and comments that were counted in last week's stats.) Over the past 7 days, r/help had 1,668 posts, which is a 3.8% increase and up 61 posts from the the 1,607 we had in the previous seven days! And there were 4,731 comments which is down 0.8% and only 40 comments fewer than the 4,771 comments the previous seven days. 2,200 new users subscribed to r/help last week (up 308 users from the previous seven days) and there were over 1.3 million views, which is up 38.3k from the previous seven days! You want help? We got help! =D

ONGOING ISSUES

• There are still a lot of posts from users not being able to send an image in chat. This is not a bug! IN ORDER TO SEND AN IMAGE IN CHAT, THE CHAT HAS TO FIRST BE ACCEPTED. Once the chat is accepted, you'll be able to send that image.

• If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.

• If you are having an issue with your account or you have a question about Reddit and need additional assistance, it is INCREDIBLY helpful if you indicate exactly what the problem is. This would include if you are unable to post from the account that you're having trouble with and need to post with an alt. It really helps our helpers (and me) if we know what account you're talking about.

• And there's always the Help Center with answers to pretty much everything!

TOP POSTS

• How do I start getting my first upvotes?

A new user wanted to know how to start getting upvotes. They received some great advice, most of which was to interact in subs that interest you. As u/Timozkovic said "Check out r/newtoreddit as a new user, but interact on subs that interest you, comment or post here and there." r/newtoreddit is a super helpful sub with some very nice people! (Shout out, r/newtoreddit!) This post in the Help Center briefly goes over upvotes (and has a cute video)!

• Hacked account

User's account was hacked and they were still waiting to hear back after filing a support ticket. Sometimes, these take a little longer than we would all like in order to get resolved. I checked in with the team on this one and the user should have their account back at this time.

This seems like a good time to remind everyone about the importance of having a strong password across accounts, not just on Reddit! For an extra level of security, you may want to consider enabling two-factor authentication for your Reddit account. You can read more about that tool in this Help Center article. If you do decide to enable 2fa on your account, it is SO IMPORTANT that you generate backup codes and write them down somewhere and put those codes somewhere safe. When choosing an authenticator, consider using an authenticator such as Authy that will store your credentials in the cloud.

• I'm having a problem with my upvotes not counting

A user was noticing that their upvotes weren't counting. Reddit voting is "fuzzed" a bit to prevent manipulation. If it doesn't make sense, it's not supposed to! =D While it's possible that something was going on within the pipes of Reddit, this sounds like vote fuzzing. Please note that vote manipulation is against the rules of Reddit and can lead to your account getting suspended or banned. You can read up on what constitutes vote manipulation in this Help Center article.

TOP HELPERS HELPING HELP R/HELP

1. SpookyPebble - Congratulations! You just live in the top spot lately!

2. tadashi4 - Congratulations again! Appreciate you!

3. Mady_N0 - Congratulations! Thanks for the help!

4. Old_One_I - Always reliable! Thank you for being here!

5. formerqwest - Always good to see you share your knowledge! Thanks!

6. nicoleauroux - You've returned! Thank you for the help!

7. Dhanish04 - Always a pleasure to see you around! Thank you!

8. ChimpyChompies - You mod! You help! What can't you do?? Thanks!

9. tesseracttoo - Welcome to the Top Ten! Thanks for helping out!

10. onepower51 - Welcome to the Top Ten! Appreciate the help!

Thank you all for being here! I'm continually impressed with the level of help that is provided amongst users!

And that's a wrap for a short week! Next week, the Recap will be back on its regularly scheduled Thursday. But you can look forward to another Wednesday edition the week of American Thanksgiving! EXCITING!

I'll be in the comments and lurking about Reddit! =) Have a great rest of your week, everyone!

Hey folks! Chat is experiencing some issues at the moment. We've identified the root cause and are rolling out a fix in next week's app release. In the meantime, a portion of you may experience intermittent errors and other weirdness when trying to chat on the app.

If you really need to send a chat, you can head over to the desktop site where chat is currently up and running.

We'll leave this post up and provide updates as we get closer to releasing the fix next week. Hang tight!

Update 11/14: Fix is incoming this week!

Update 11/16: Hey everyone - thanks for the continued patience. This week's app version (that includes the fix for this chat bug) has been released to the app store. Once you update the app to version 2022.43.0, these issues should be resolved!

Please drop a comment here if you continue to experience any issues with chat after updating so we can investigate.

For those of you still reporting issues with chat, please read below.

1. There are limits and restrictions in chat for newer accounts, as well as daily limits for more experienced Redditors to prevent abuse in chat. If your Reddit account is fairly new (i.e. <1 month old, low karma) you may not be able to initiate a chat, or you will be very limited in the amount of chats you can start in a day. This is outlined in our FAQs page. For other Redditors that have been on the site for a while and can use chat, there's a limit to the amount of chats that you can have open at one time. You can close out some active chats to free up space for new ones.

2. There are some reports of the chat inbox "shuffling" or "scrolling" when opening. This is a bug, not fixed in this update. This update (iOS 2022.43.0) was intended to resolve chats failing to send, along with a few smaller issues. We're currently working on addressing this "shuffling" bug in an upcoming release.

3. If either of the above points don't apply to you, and you're still receiving a "failed to send" error when trying to chat, please follow the steps below.

• Please double check your current app version in settings. To do this, tap on your profile icon in the upper right corner > tap Settings > scroll all the way to the bottom of the page where is says "You are using 2022.XX". If it doesn't read 2022.43.0 you're not updated to the current version. You'll need to head over to the the app store, search for Reddit, tap into the Reddit app listing, and select Update.

• If you've updated the app, and still have a "failed to send" error in chat, please drop a comment and include a screenshot or screen recording of what you're seeing.

Thank you!

Update 11/18: Quick update, we're investigating another fix that will resolve the "failed to send" errors in chat for the remaining users experiencing issues.

Update 11/22: Okay folks! We have a fix prepared to release in next week's app release that will resolve the errors for the remaining users. App releases typically happen every Tuesday, so keep an eye on the App Store for an update then.

Update 11/30: The latest release is now available in the App Store. Please upgrade to version 2022.44.0, which will resolve the chat errors for remaining users.

Hello! This time last week, it was Halloween and I was awash in Reese's (and I tried a Reese's Ghost for the first time)! So now it's time for the first Weekly Recap of November to see what went down in r/help over the past seven days! Let's dig in!

NEWS AND ISSUES

• The site had an issue yesterday which caused some users to have issues with their notifications. This was posted about in this sub here and crossposted to r/bugs and r/ModSupport. It was also flagged at redditstatus.com and updated when the issue was resolved.

• The translation icon may have moved for some users! This is due to an experiment. If you need to translate content into the language that your device uses and you don't see the translate icon on the home page, you can go into the post and tap "Translate" over on the left. Happy to pass along constructive feedback about this.

• I'm told that the Followers feature in the new UI should be enabled early next year. I am SO sorry for the delay, but I am continuing to follow up with the correct team on this one.

• In regard to content visibility on profiles, the changes are now live on all platforms aside from old Reddit. There were a few minor issues to work out, but plan to release those changes soon! The announcement post has been updated to reflect this.

• In the past week, r/help had 1,607 posts, which is a 7.4% increase and up 120 posts from the the 1,487 we had last week! And there were 4,771 comments which is down 2.31% and 45 comments from the 4,816 comments last week. 2,000 new users subscribed to r/help last week (up 45 users from the previous week) and there were over 1.2 million views, which is up 12.1k from the previous week! You've got the help that the people need! =D

ONGOING ISSUES

• There are still a lot of posts from users not being able to send an image in chat. This is not a bug! IN ORDER TO SEND AN IMAGE IN CHAT, THE CHAT HAS TO FIRST BE ACCEPTED. Once the chat is accepted, you'll be able to send that image.

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know because I can fix that. (If your account is marked as NSFW and your account is NSFW, then everything is working as expected!) And helpers, feel free to ping me!

• If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.

• If you are having an issue with your account or you have a question about Reddit and need additional assistance, it is INCREDIBLY helpful if you indicate exactly what the problem is. This would include if you are unable to post from the account that you're having trouble with and need to post with an alt. It really helps our helpers (and me) if we know what account you're talking about.

• And there's always the Help Center with answers to pretty much everything!

TOP POSTS

• Why did I lose all of my notification box history?

This (and the three other top posts from last week) was related to the site-wide incident that I mentioned earlier. Our friend from r/bugs, u/CorrectScale, helpfully popped into that post and let users know that something was borked and it should be clearing up. (For those of you who may have noticed me over in r/bugs for a few days, CorrectScale and I are a team like that! lol I had not abandoned r/help!) X)

• hey I'm new here

A young, new user popped in and asked if there was anything they needed to know. YES. Plenty! I'm going to cite both of u/jgoja's comments here and here for comprehensive new user advice! Part of that is to check out r/NewToReddit. Reddit can seem like a complicated place at first, but once you ease yourself into it and get the hang of things, it'll all come naturally! Thanks to everyone who offered helpful advice to this new user. Everyone has to start somewhere!

• Hate the redesign

As has been mentioned before, Reddit is no longer supporting new.reddit.com and that link will take users to the redesign. The exception to this is if you are a moderator of a subreddit, you can still use new.reddit.com. Have I mentioned that anyone can create a subreddit? =)

HELPIEST HELPERS HELPING HELP R/HELP

1. SpookyPebble - Congratulations on the top spot! Five weeks in a row?! Amazing! Thank you so much!

2. tadashi4 - Coming in strong! Thank you!

3. Mady_N0 - You're getting used to be in the Top 3, aren't you? =) Thanks so much! You're Level 5 now!

4. Old_One_I - Always reliable! Appreciate the help!

5. formerqwest - Continuing to crush it! Thank you!

6. GlitteringGlittery - Thanks for being here!

7. kallisti_gold - Modding the sub and helping out! Such mastery! Thank you!

8. nicoleauroux - Welcome back! You have leveled up to Level 3 and have a good looking trophy!

9. onepower51 - I've seen you everywhere lately! And now you're also Level 3 with a shiny trophy! Thank you!

10. collectiondue3026 - Have we met? You've already hit Level 5! You should continue to hang out here! You're good at this! Thank you!

TOP HELPERS FOR OCTOBER

1. SpookyPebble

2. Old_One_I

3. Mady_N0

The amazing commitment that is shown for you to keep showing up, pretty much daily, to help your fellow users is incredible! All three of your have shiny new trophies on your profile and they look fantastic! Thank you so much for your help and your contributions! It's truly a joy for me to see you all over r/help giving out great advice! New trophies have been added to your profiles! No one else on Reddit has that particular trophy, which I think is awesome!

LEVEL TEN HAS BEEN ACHIEVED

While they have recently taken themselves out of the running for the weekly and monthly accomplishments, they are not exempt from the level trophies that are handed out here. u/jgoja has indeed achieved the coveted Level 10 helper trophy! HUGE congratulations to you, jgoja! You have been a constant and consistent force in this subreddit since I started doing these almost a year ago and even way before that! You've been an invaluable resource, to me, to this community, and to Reddit. You are very much appreciated! Thank you so much for sharing your time and your love of Reddit with everyone! You have really helped so much!

"Tell them what they've won, Bob!"

I couldn't let this go by without doing a little something extra, both to show appreciation and to mark your accomplishment! jgoja, I will be messaging you by the end of the week with a special code and instructions on how you can redeem it for a Reddit item of your choice that we will send to you! These items are not even available for employees! You will have your choice of Reddit Crocs or a Reddit cooler! I think both things also come with some stickers. (And I have a lot of Reddit stuff, but I don't have a cooler! It's pretty exclusive!) I've also gave your account three months of Reddit Premium! I know you already have a subscription, but this will extend it for three months!

Pretty cool way to wrap this up this week! Next week, the Recap will be coming out on Wednesday as I am taking Thursday off! (YES! They let me take days off!) But the Recap never sleeps, so it'll be here Wednesday instead! Have a good week, everyone! I'll be around!

Hello and welcome to December! Hope everyone who celebrated the Thanksgiving holiday last week had a fantastic time. This has been quite a year and we're not done yet! Let's see what have!

NEWS AND ISSUES

• After a week of no app updates, the apps will receive updates this week.

• Recap is back! If you're seeing a pixelated banana on your app, you can tap it to view your stats for the year! This will not be around forever and when it's gone, it's gone! So if you're interested, you may want to look at it sooner rather than later. (I scrolled 12k bananas on this account. How many did you scroll??)

• The users with the helper flair in this sub are users who volunteer their time to help others who need it. They're very awesome and can help out with probably 90% of the issues posted about in r/help. Please be kind to them and patient with them.

BUGS ROUND UP

• There is a bug on both Android and iOS where a user who meets a subreddit's posting criteria receives a message that they don't. That is unintentional and admins responded to this post in r/bugs. The cause has been identified and a fix is in the works. In the meantime, Android users can technically post from the desktop site as a workaround if they're running into this issue. Apologies for the inconvenience and frustration!

• [All platforms] Following achievement notifications results in an error. There is a fix for this which is being deployed!

• [iOS/Android] Link posts containing links to Reddit comments are not redirecting properly. This will be fixed in next week's updates to the apps.

• [Android] History is not loading properly for some users. This is being looked into.

• [iOS/Android] Comments aren't displaying text for some users. They think they know what the problem is, but a fix has not yet been implemented.

• [Web] Some users unable to logout on the desktop site. There is a fix for this and it is being deployed. In the meantime, you could switch over to old.reddit.com and log out from there. You could also go to your Account Activity here, enter your password and log out of all sessions. Thanks to u/jgoja and u/tadashi4 for their help with these workarounds!

• Thanks to u/CorrectScale for all of their work over in r/bugs and for providing this helpful list!

IMPORTANT REMINDER ABOUT 2FA 🚨

2FA adds an extra layer of security to your Reddit account. You can learn more about 2fa in this Help Center article.

Once 2FA is enabled, Reddit can’t help you regain access if you lose your authenticator app or backup codes. Keep them safe!

So if you're switching phones, plan ahead!

Getting a new phone for the holidays? Don’t forget to disable 2FA on your old device first and re-enable it on your new one. Skipping this step could lock you out of your account.

Best Practices for Keeping Your Account Safe

1. Save Your Backup Codes Securely

When setting up 2FA, you’ll receive backup codes. Store them in a secure location (not on your phone). You can access codes anytime in your account settings as long as you're in your account.

2. Use a Cloud Backup App

Apps like Authy securely store your 2FA credentials in the cloud. This way, you can recover them if you lose your device.

3. Use Single Sign-On (SSO)

Connecting your Reddit account to Google or Apple SSO provides additional login options which can help you regain access if your 2FA fails.

Pro Tip: Take 5 minutes now to review your 2FA setup. A little preparation today can save you from a lot of frustration and heartbreak tomorrow.

ONGOING ISSUES

• If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.

• Please check the Help Center to see if you can find the answer to your question there. Also, check this sub for stickied posts regarding outages and downtime.

• If your account is marked as NSFW and it is not NSFW, you can check out this Help Center article for information on how to change it back. If you're unable to change it back, feel free to make a post and we'll help you out. (Team effort, this one is! Thanks to all of the helpers who flag me for this.)

WEEKLY STATISTICS

Over the past 7 days, r/help had 1,648 posts, which is a 6.6% decrease from the 1,765 posts in the previous 7 days. And there were 4,752 comments which is up 9.14% from the 4,354 comments the previous seven days. There was a lot to say! 2,000 new users subscribed to r/help last week (down just 50 users from the previous week) and there were over 1.3 million views, which is down by only 15,500 from last week! (I blame the holidays.)

TOP POSTS

• How can I report specific content that violates the rules of Reddit

A user was asking how to report a specific type of violence when there wasn't an exact option. When reporting content on Reddit, there are a lot of choices! You'll just need to choose the one that is closest to what you are reporting. If there is a category that is not on the list that you think should be, I'd be happy to pass along that feedback to the correct team.

• Account marked as NSFW and I don't know why

A user thought that their account was marked as NSFW when it shouldn't have been. As helpful helper u/Mady_N0 pointed out, their profile was not NSFW. Mady_N0 suggested some things to try and then r/help mod u/ChimpyChompies confirmed that their profile was not NSFW. The plot thickens! But experienced helper u/tumultuousness jumped in and explained that if something has NSFW in the title, that piece of content will be marked as NSFW, not your entire profile. Mystery solved! Thank you to everyone for this group effort!

HELPINGEST HELPERS HELPING HELP R/HELP

1. SpookyPebble - You like the view from up here, don't you?? Thank you so much! Again!

2. tadashi4 - Nice job locking up the Number Two spot this week! Thanks for your help and suggestions!

3. Old_One_I - Might as well help out whilst scrolling all those bananas, right?? lol Thank you so much for all your help!

4. Mady_N0 - Always good to see you over here helping others out! Thanks!

5. savemysoul72 - Welcome to the Top Ten! Good to see you! Thanks for helping!

6. Timozkovic - Always a steady presence! Thank you!

7. formerqwest - Now it's my turn! Thanks for the assist! =)

8. Terminator7786 - Welcome to the Top Ten! Thank you so much for helping out!

9. ChimpyChompies - Pulling double-duty as a mod and helper again! Thank you!

10. Rogerpocalypse - Welcome back! Thank you for the help!

Thank you so much to everyone in the Top Ten and everyone else who took a moment to help out another person in r/help.

TOP HELPERS FOR NOVEMBER

1. SpookyPebble

2. tadashi4

3. Mady_N0

What am I gonna do with you three?? Other than public recognition, glowing accolades and shiny trophies?? I mean, words don't often fail me, but I don't know what's sufficient here! Thank you so much! Good help can be hard to find, but not if y'all are around! I appreciate you so much and I know that the users who come here seeking help also appreciate you! Thank you for a solid November!

ONE MORE THING

This recap marks the one year anniversary of my doing the Weekly Recaps in r/help. And if I do say so myself, we have come a looonnngggg way! The help that is provided in this sub by users, for users, is incredible. I love how much everyone here just wants to help other people. Y'all have made my job both much easier AND much harder! lol And both of those things are fantastic! I love seeing this community come together to make Reddit better! The evolution has been incredible. And I kinda think we're just getting started! Super excited to see what's coming up for all of us on this ride! Thank you all again for making Reddit a better place! Here's to another year together!

And that's November! I'm exhausted. lol But I'll be here! In the comments, on Reddit, maybe even in r/bugs! Who knows?!? =)

Hello! Welcome back! Just one week until Halloween if you're into that, though it will still happen even if you're not into it! But let's see what we were into around here last week, shall we?

NEWS AND ISSUES

• There was a change in how your content is stored in your profile. Previously, everything was capped at 1,000 items. So while your content would still be out there, it might not be visible on your profile if you had gone over the 1,000 item limit with posts or comments. That limit has been removed and all of your stuff will now be visible on your profile. This announcement was made yesterday in r/help here.

• The issue with difficulty loading chat conversations on iOS seems to be fixed. This was mentioned in this post in RedditBugs when it was resolved.

• There may be an issue with Achievements on Android. This was posted about in r/bugs here and is currently being looked into.

• The ability to see your followers on the new UI will be coming! I don't have a timeline just yet, but will update when I do! Thanks to u/jgoja for following up and reminding me about this!

• In case you missed it, there was a change to how images are sent in chat. In order to send an image, the chat must be accepted FIRST. Once the chat invite has been accepted, you'll be able to send images.

• u/Quipsar suggested having different trophies for helpers over time. I loved that suggestion and the r/help trophies will now have a year on them! I'm working on getting them changed up a bit for next year. (Don't worry! You won't have to start over with your Helper level! They'll just say 2025 instead of 2024.)

• There were new/revised articles added to the Moderator Code of Conduct in the Help Center here.

• Changelog will be updated next week! Stay tuned for that!

• In the past week, r/help had 1,499 posts, which is down about 2% and 31 posts less than the 1,530 we had last week! And there were 4,707 comments which is up 12.9% (536 comments!) from the 4,171 comments last week. 2,000 new users subscribed to r/help last week and there were over 1.2 million views here! The word is out that you can get some good help in here! =D

ONGOING SITUATIONS

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know because I can fix that. (If your account is marked as NSFW and your account is NSFW, then everything is working as expected!) And helpers, feel free to ping me!

• If your account gets a "server error" or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If you are having an issue with your account or you have a question about Reddit and need additional assistance, it is INCREDIBLY helpful if you indicate exactly what the problem is. Vague posts like "Can I talk to someone?" or "I have a problem" with no elaboration are not going to get resolved in a timely manner. The more info that you can provide in your post or comment, the better (and likely quicker) help you will receive here.

• Also wanted to take a moment to mention that Reddit does have an extensive Help Center where you may be able to find the answer to your question if you don't want to create a post.

TOP POSTS

• Is there a way to block American politics?

A user was wanting to block US politics from their feed. My friend, I hear you. We all hear you. lol We are a tired and weary bunch right now. But if you're seeing content on your feed that you don't want to see, regardless of what it is, there are a couple of things that you can do. You can unsubscribe (even temporarily) from the subreddit where this content is coming from. You can mute the subreddit, which will allow you to still be subscribed, but not see content in your home feed. You can do this by going to the subreddit on either desktop or mobile and tapping the three dots in the corner and selecting "Mute" And as our Level Five Helper u/PurplePassiflor1234 suggested, you can turn off Home Feed Recommendations by going into your settings. On desktop, that setting is here. On mobile, you can get there by tapping your profile avatar > Settings > Account Settings > Enable home feed recommendations OFF. Hang in there!

• Enabling easier access to your content on profile pages

This shot up to the top quickly! Our friend from r/bugs, u/CorrectScale, made the announcement that the 1,000-item limit in profile would be lifted! Previously, once you hit 1,000 of anything on Reddit, the oldest content would drop off to make room for the newest content. Once content dropped off, there wasn't a way to retrieve it, but it was still on the site. It just wasn't on your profile. But now, all of your content should be available on your profile. If you previously had an NSFW account that you cleaned up to make SFW or all of your NSFW content had dropped off, please give your profile a quick check to make sure that it's still SFW at this time. (Shout out to u/Old_One_I for mentioning this!)

• How do you ignore mean/rude comments?

A user was somewhat disheartened by some of the replies that they had received. It sucks that not everyone on the Internet is always very nice. Kinda like, well, everywhere! And it can get frustrating! But there was some great advice in that post!

• Level 5 Helper u/IMTrick: People abusing anonymity to be jerks just comes with the territory. Keep in mind that these people don't know anything about you, and it's not personal.

• Level 5 Helper u/PurplePassiflor1234: They are pixels; they are meaningless. They don't effect your life at all until you let them. Don't let them.

• Level 3 Helper u/Shelly_895: Look at cat pictures. Seriously, you can't feel down for too long when you look at cute animals. In case you need it: r/eyebleach r/IllegallySmolCats r/aww That dopamine hit will make you forget about it instantly. Roll your eyes, look at cats, and move on with your day.

Solid advice all the way around right there! And you can't go wrong with a cat pic!

TOP HELPERS HELPING R/HELP GET HELP

1. SpookyPebble - Hanging onto the top spot for the third week in a row AND leveling up to Level 5!

2. Old_One_I - I see you everywhere! Thank you!

3. Mady_N0 - You just don't stop! Those notifications are working! lol =)

4. PurplePassiflor1234

5. formerqwest

6. tadashi4

7. kallisti_gold

8. GlitteringGlittery - Welcome to the Top Ten! You now have a shiny Level 2 trophy! Thanks for the help!

9. -BigDickOriole- - Welcome to the Top Ten! You also have a shiny Level 2 trophy! Thanks for helping out!

10. Dhanish04

You all are amazing! Thank you all for your help and your time. You're here because you care and because you want others to get the help they need as quickly and as accurately as possible and you are so appreciated for your efforts! It's not an accident that thousands of people subscribe to this sub every week and over a million people stop by. It's because there is quality information provided by all who choose to help, including those of you not on this list! Huge thank you to everyone!

See you all on Halloween! (I like Reese's btw) But I'll be around! Here, there and everywhere! =)

Good morning! In less than one week, it will be Christmas Day! If you celebrate, I hope that things are moving along swimmingly and not too frenzied for you. (And if you're me, that ship has sailed. lol) Speaking of frenzied though, let's see what went on in r/help last week

NEWS AND ISSUES

• There was an issue where viewing Reddit when logged out would show all the usernames as [deleted]. I posted about this here in r/help and crossposted for our friends over in r/bugs. This was resolved pretty quickly, so shout out to that team for getting this fixed so fast!

• There is an experiment that is currently running some tests on in-app swiping gestures for iOS, including the comment collapse swipe. I responded to this post with this information.

• Some users are experiencing an issue with iOS where the buttons become unresponsive. Our friend u/Goldennuggets-3000 made a post here in r/help and I crossposted over in r/bugs. A fix is in the works!

• There was an issue on the new UI where if you edited a comment to include an image that it would show a link to the image instead of the image itself. Many thanks to u/Rostingu2 for bringing this up! I got it in front of the correct team and they got right to work. It should be working better now, but at this time, images that were already posted and were made into a link will still be a link.

• Some users are unable to load chat. The chat team reached out to me about this and let me know the situation and I made posts here and here to let you know the situation! They are working on it (and it might be fixed by the time you read this)! The workaround is to use mobile data instead of wifi.

• There is a new Changelog post that I posted about here and you can read here.

• No update to the apps this week.

• If you're seeing a pixelated banana on your app, that's your Reddit Recap and you can tap it to view your stats for the year! This will not be around forever and when it's gone, it's gone! So if you're interested, you may want to look at it sooner rather than later.

• new.reddit.com is no longer supported. You can check out this post or this post where we made announcements about this change. There have been no changes to old.reddit and you can still use that as you previously did.

ONGOING ISSUES

• If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.

• Please check the Help Center to see if you can find the answer to your question there. Also, check this sub for stickied posts regarding outages and downtime.

• If your account is marked as NSFW and it is not NSFW, you can check out this Help Center article for information on how to change it back. If you're unable to change it back, feel free to make a post and we'll help you out. (Team effort, this one is! Thanks to all of the helpers who flag me for this.)

IMPORTANT REMINDER ABOUT 2FA 🚨

2FA adds an extra layer of security to your Reddit account. You can learn more about 2fa in this Help Center article.

Once 2FA is enabled, Reddit can’t help you regain access if you lose your authenticator app or backup codes. Keep them safe!

So if you're switching phones, plan ahead!

Getting a new phone for the holidays? Don’t forget to disable 2FA on your old device first and re-enable it on your new one. Skipping this step could lock you out of your account.

Best Practices for Keeping Your Account Safe

1. Save Your Backup Codes Securely

When setting up 2FA, you’ll receive backup codes. Store them in a secure location (not on your phone). You can access codes anytime in your account settings as long as you're in your account.

2. Use a Cloud Backup App

If you’re not sure which authenticator app to use, we’d suggest 2FAS or Google Authenticator for standalone apps. Or you can use password managers with built-in 2fa management likeBitwarden or 1Password.

3. Use Single Sign-On (SSO)

Connecting your Reddit account to Google or Apple SSO provides additional login options which can help you regain access if your 2FA fails.

Pro Tip: Take 5 minutes now to review your 2FA setup. A little preparation today can save you from a lot of frustration and heartbreak tomorrow.

WEEKLY STATISTICS

Over the past 7 days, r/help had 1,900 posts, which is 74 more posts and a 4% increase from the 1,826 posts in the previous 7 days. And there were 5,516 comments which is up 234 comments for a 4% increase from the 5,282 comments the previous seven days. 2,900 new users subscribed to r/help last week (up 900 users from the previous week of 2,000) and there were over 1.5 million views, which is up by around 66k from the 1.4 million last week!

TOP POSTS

So many of the top posts this past week were about the new UI, so I'm using this section this week to talk about that. In last week's Recap, so many of you left very helpful feedback for the teams in charge of this. Thank you to everyone who took the time to share their thoughts, concerns and criticisms in a way that allowed me to go to various teams for answers and follow up with you. Special shout out to those of you who I needed to ask for additional information more than once. I appreciate you! Here is what we have from last week:

• The appearance of the layout

There was a lot of great feedback about this last week. I hunted down a team and learned that Reddit is hiring someone skilled in accessibility to work on a solution that will be accessible for all. If you have any suggestions that you think might help, I'm happy to share them with that team.

• No notifications for new items in modmail.

Thanks to u/one-eye-deer for pointing this out. A ticket has been filed and this is going to be added back in.

• Scrolling through a sub's removal reasons to read it or modify part of it doesn't work.

This is currently being worked on.

• Can't see if other moderators are actively in the mod queue.

This information can be viewed by clicking on the 'graph/chart' icon in the top right corner of your queue.

• Clicking on a post in the queue automatically scrolls down to a pinned message without showing the post text body after splitting the screen in two, but only has one scroll bar.

Not intentional! Ticket was filed for this bug and it's being worked on.

• It's hard to see which posts have been read. There is a lot of space.

Both of these fall into the category of accessibility that I mentioned earlier. It is being addressed.

• The sidebar is not staying collapsed

This is unintentional. Something broke and it should be getting worked on.

• The right half of the screen on profiles is empty.

This appears to be intentional. I'm not sure if something else will be going there in the future, though.

• Can't follow a post

This will be returning next year.

• If you make a comment and then edit it to add an image, the image is a link.

There has really been a deep dive into this one! It's not intentional, and after a bit of investigation, the cause has been found and the fix is going in today. Thanks to u/rostingu2 for bringing this up.

• The History section on profiles is missing

I recently heard back from the team about this one and it is not something that is scheduled to return at this point on the desktop site. I'm so sorry.

• The font is smaller

This appears to be an intentional change. But you can use your system's accessibility settings to increase the font size.

• Traffic stats are broken

This has been fixed as of Wednesday, December 18.

Whew! I know that's a lot. Thank you to everyone who provided this feedback and pointed these things out. This is in no way a complete and exhaustive list (though I am a bit exhausted lol). Feel free to continue to leave helpful feedback and constructive criticism. I am committed to passing along your feedback and trying to get things fixed if they are broken. I can't make any promises as to how things are going to turn out, but I can promise that I'm doing the best I can for you over here!

HELPINGEST HELPERS HELPING HELP R/HELP

1. SpookyPebble - Congratulations! You're like that one guy, you know, the one who always wins and is the hero all the time? That's you! Thank you so much!
2. tadashi4 - Congratulations, not just on coming in second, but on leveling up to Level 6! Your sparkling new trophy has been added to your profile! Thanks!
3. Old_One_I - Rounding out the top three in style, I see! Thank you for all of your help and your insights! Much appreciated!
4. Mady_N0 - Here you are! Thank you so much!
5. formerqwest - Thank you so much for your continued assistance!
6. Terminator7786 - Welcome back! Very nice to see you again! Thank you!
7. westcoastcdn19 - A pleasure! A joy! An honor! Thank you!
8. ChimpyChompies - Always appreciative of your work in front of and behind the scenes! Thanks!
9. collectiondue3026 - Well, hello there! Thank you for helping out! It's appreciated!
10. Rogerpocalypse - Welcome back! Really appreciate your help in here! Thank you!

Huge thanks to all of our helpers this past week! There has been a lot of stuff going on and y'all have been everywhere throughout it all! HUGE PROPS. THANK YOU ALL.

Thank you to everyone who is on this list and anyone who is not. If you took the time to help another user who needed it, you are awesome! You are appreciated! Thank you for helping!

I want to wish everyone reading this a happy holiday. I don't care what you celebrate or even if you don't celebrate anything at all. I just wish the best for everyone, no matter what that looks like for you. Because you deserve it! =)

Next week's Recap will be out on Friday, the 27th instead of Thursday, the 26th.

Hey folks - many of you may be experiencing errors when trying to access the chat feature on the apps. We've seen all of your reports, and the team has identified the root cause.

Unfortunately, the fix may take a few days for us to implement, but we wanted to leave this post up and let you know that we're on it.

We'll update this post as we get closer to releasing the fix. Hang tight!

[Update 4/10]: Thanks for the continued patience everyone! Just wanted to confirm that the fix for this issue will be rolling out in this week's app release. I'll update you all as we get closer to the release!

[Update 4/13]: The fix has been released in the latest version of the apps! If you're still seeing a "Failed to retrieve chat" error, please update the app.

[Update 4/14]: For those of you still experiencing issues chatting, here are two iOS specific issues that we're releasing a fix for in the coming days:

• Unable to see text from new chat messages
• When sending a message in the chat from the app, it appears then disappears. However, the chat is visible from the desktop site.

Both issues will be resolved in iOS 2023.15.0, but I'll continue to share updates here as needed!

[Update 4/18]: Version 2023.15.0 has been released, resolving the issue of disappearing chat messages. For those of you still experiencing issues chatting, please update the app!

Happy almost American Thanksgiving to all who celebrate in whatever form they choose! I'm here for a special Wednesday edition of r/help's Weekly Recap because the Recap never sleeps, but I do let it eat! Let's dig in to our smorgasbord of topics for this full meal of an r/help recap!

NEWS AND ISSUES (APPETIZERS)

• The Formatting Guide in the Help Center has been updated. Huge thank you to u/jgoja for bringing this to our attention. And huge thanks to u/tumultuousness, u/tadashi4, u/Old_One_I and u/SpookyPebble for their feedback!

• There will not be an update to the Reddit apps this week due to the American Thanksgiving holiday.

• There will also not be a Changelog post this month.

ONGOING ISSUES (MASHED POTATOES AND GRAVY)

• If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.

• Please check the Help Center to see if you can find the answer to your question there. Also, check this sub for stickied posts regarding outages and downtime.

STATISTICS (CRANBERRY SAUCE)

(As this is a Wednesday edition of the Recap, these stats will cover the past 7 days, so there may be a little overlap into last week.)

Over the past 7 days, r/help had 1,765 posts, which is a 7.3% increase from the 1,644 posts in the previous 7 days. And there were 4,354 comments which is up 4.3% from the 4,174 comments the previous seven days. Y'all had stuff to say! 2,00 new users subscribed to r/help last week (down 94 users from the previous week) and there were over 1.3 million views, which is very up by 70,000 from last week!

TOP POSTS (MAIN COURSE - THE TURKEY!)

• The Reddit icon has changed

You may have noticed that your icon on the app looks a little different! While some may think that Snoo looks like they have cheese or butter or even French fries on their head, it's actually a pixelated banana! As we approach the end of the year, Reddit likes to recap things, sometimes in terms of bananas for scale or scrolled! And Recap is back, baby! Check out this post for more info!

• My account has wrongly been marked as NSFW

A user's account was marked as NSFW when it was not actually NSFW. u/jgoja provided helpful instructions in this comment for how to adjust that setting on your profile. Sometimes, that doesn't work and needs admin intervention. It's me. I am that admin. The helpers can helpfully summon me for this issue and I'll work some behind the scenes magic (I click a box lol) to fix this right on up.

• Most subs rarely show up

A user felt that they were only seeing about 10% of the subs that they're currently subscribed to in their feed and were wondering if they were stuck in some sort of a feedback loop and if there was any way around this. The home feed is supposed to show you content from 250 of your subscribed subreddits at random. Every 30 minutes, it picks a new random 250 from active subreddits. If you're subscribed to a subreddit that isn't very active, you'll see less of it because of this random sampling.

If you think something else is going on here, you could try copying your subscribed subreddits to a second account to see if you're seeing the same discrepancy. You can get a multireddit of your subscriptions here.

HELPINGEST HELPERS HELPING HELP R/HELP (THE SWEETEST OF DESSERTS!)

1. tadashi4 - Top spot! Way to go! Thank you so much!

2. SpookyPebble - Coming in second! Nice job! Appreciate you!

3. Mady_N0 - You're making quite an impression! Thanks for all the help!

4. Old_One_I - Always a pleasure to see you around! Thanks!

5. formerqwest - You are sneaking up on that Level 8 trophy! Thanks for all the help!

6. ChimpyChompies - Modding and helping! You're very versatile! Thank you for helping!

7. Timozkovic - You're back for more! And you've leveled up to Level 5! Shiny trophy and everything! Thank you for helping!

8. westcoastcdn19 - Another mod and helper powerhouse! Appreciate everything!

9. terminator7786 - Welcome to the Top Ten! And with all of your help, you went from Level 2 right up to Level 4! Incredible! Your shiny trophy on your profile has been updated! Thank you for being here!

10. kallisti_gold - Rounding out our incredible mod team and making the Top Ten with your help! You're amazing!

GIVING THANKS

Thank you all so much for the help that you provide to the users in this sub, the users that are stopping by and to me! Week after week, everyone above and more takes time to help out someone else in this subreddit who needs it. I'm so thankful for everyone! You've all helped this community grow and evolve so much!

MIDNIGHT SNACK

OK, time to go lie on the couch! I'll be back on our regularly scheduled Thursday next week for a very special Weekly Recap! That's right! It's my ONE YEAR ANNIVERSARY of doing the Recap! Time flies, man.

I'll be around! You know where to find me! =)

Greetings! One week until American Thanksgiving. I've been tapped for rolls and pies at the gathering I will be attending. I'll post pics in the Recap the following week. A Thanksgiving Recap, if you will. But until then, let's recap last week!

NEWS AND ISSUES

• Reddit was down for a bit yesterday! (And it wasn't my fault! Are you reading this, u/SpookyPebble?? NOT ME.) The RedditStatusBot posted here in this sub about this issue. The status page was also updated to reflect this situation. There were many posts about this. Thanks to all of the helpers who jumped into those posts with this information.

• And unfortunately, Reddit again experienced some issues this morning! >=\ The bot helpfully posted here in r/help and updated when things were back to normal. This was a short one, so it did not appear on the status page.

• Enabling all content to be visible on profiles is still being rolled out across all platforms with the exception of old Reddit. If you're still unable to view all of your content on your profile and you're not using old Reddit, it will just take a little while longer due to caching issues. (There's a lot of stuff on Reddit!) I don't know when to expect it to be completed, however. Please note that content that was posted to a subreddit that is now banned will still not appear on your profile.

• There will not be an update to the Reddit apps next week due to the American Thanksgiving holiday.

• There will also not be a Changelog post this month. Sorry!

• Speaking of the apps, there are some issues that are currently being worked on. They are:

  • Hidden posts tab not populating on iOS
  • Some users are unable to pin posts to profile on both Android and iOS
  • We're looking into some reports of streaks resetting on Android
  • Following another user is not sticking in some cases on Android and mobile web

• Over the past 7 days, r/help had 1,644 posts, which is a 0.25% increase and practically the same as the 1,668 we had last week! And there were 4,174 comments which is down 11.7% from the 4,731 comments the previous seven days. I can only assume that people are getting the help they seek without needing additional comments! Our helpers are that good! 2,100 new users subscribed to r/help last week (down 99 users from the previous week) and there were over 1.3 million views, which is down about 9,100 from last week!

ONGOING ISSUES

• There are still a lot of posts from users not being able to send an image in chat. This is not a bug! IN ORDER TO SEND AN IMAGE IN CHAT, THE CHAT HAS TO FIRST BE ACCEPTED. Once the chat is accepted, you'll be able to send that image.

• If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.

• Please check the Help Center to see if you can find the answer to your question there. Also, check this sub for stickied posts regarding outages and downtime.

TOP POSTS

• Reddit not updating

A user was reporting that their app wasn't updating. Whoops! Looks like something broke. But we got it fixed as confirmed by u/CorrectScale here in the comments of that post.

For things like this, it's a good idea to check over r/bugs to see if other users are experiencing the same thing.

• Posts get deleted instantly

A user was reporting that their content was getting "deleted" immediately after they posted it. There's a lot to unpack here. Reddit does not delete content on behalf of a user. A post or comment may not be visible, but that is not because it has been deleted. Most often, when content is posted and it isn't able to be seen by anyone else, it has been removed, either by a moderator, the automod, or Reddit's spam filters. The reasons for removals will vary, but generally, it's because some rule was triggered by the post or comment that was made. These rules are in place to prevent spam and/or abuse.

If you feel that your content is not being seen, you can reach out to the mods of the sub that you posted in so that they can take a look, though they are not required to approve your content. The mods' contact information can be found on the sidebar of the sub at the "message the moderators" link or the little envelope just above the list of moderators. On the app, you can tap the three dots in the upper right hand corner of the subreddit and then tap “Message moderators”. We are unable to approve content on behalf of the moderators.

• Why am I mainly seeing posts that are 2+ days old on my home page?

A user was reporting older content on their home feed. As I mentioned in last week's update (which helpful mod u/ChimpyChompies pointed out), there is currently an experiment where some users are seeing older content that is new to them in their home feed. This content should not be more than 7 days old. And I am so sorry, but there is not a way to opt out of this experiment if your account has been opted in. Happy to pass along constructive feedback about this feature to the team that's in charge of it.

HELPINGEST HELPERS HELPING HELP R/HELP

1. SpookyPebble - Taking the top spot AND leveling up to LEVEL SIX! Thank you so much! Your shiny new trophy really brightens up the place! =)

2. tadashi4 - Coming in strong in second place this month! Thank you for all of your help!

3. Mady_N0 - Helping and helping and locking up third place! AND a LEVEL FIVE trophy! There is a new trophy on your profile and it looks fantastic! Thank you!

4. Old_One_I - Speaking of leveling up, you made it to LEVEL SIX!! Incredible! Appreciate you being here!

5. formerqwest - Always good to see you! Thanks for all of the assists!

6. tumultuousness - Solid and consistent! What's not to like? Thanks for the help!

7. ChimpyChompies - Modding AND helping! Is there anything you can't do?? Thank you!

8. Dhanish04 - Still hitting the Top Ten! Love to see it! Thanks!

9. mstermind - You've really gotten the hang of this and have leveled up to LEVEL FOUR! That's a really nice trophy! It looks good on your profile! Thank you!

10. nicoleauroux - Love that you keep coming back! Thanks for the help!

Thank you all so much for being here. I know I say this all the time, but I really, really appreciate all of the help that is given in this subreddit! And anyone else who isn't on this list, but has taken the time to help another user, you are awesome, too! We're all in this together and it shows! Thank you again!

That's a wrap! Next week, it will be another Wednesday edition of the Recap due to Thursday being American Thanksgiving! The Recap never sleeps, but I do let it eat! =D

Happy Thursday, everyone. Let's check out the top posts from the past week!

Top Posts

Did Reddit Change The Screen Layout Today?

The design you see is part of a larger effort to improve web platform performance and make it easier to find and interact with the content you care about most. So whether you’re viewing Reddit on the go via your mobile device or at home via a web browser, this upgraded platform should help make your experience feel like you’re in the same familiar Reddit space regardless of how you’re accessing the site.

If you have feedback about this, feel free to leave it below.

Suggested Subs

OP is seeing what are known as home feed recommendations. They’re part of a new effort to improve the “Best” sort on Home feeds by personalizing and ranking the content to create the best feed for redditors.

If you’d like to turn off home feed recommendations on web, visit your feed settings and turn off the toggle next to Enable home feed recommendations: Allow us to introduce recommended posts in your home feed. If you're on iOS or Android, go to your account settings and scroll down to Personalized Recommendations. From there, you'll see the option to turn off the toggle to Enable home feed recommendations.

Top Contributors

And without further ado, the top contributors for the week:

• jgoja
• iheartbaconsalt
• Quintuplicate

Thanks, everyone!

That's all I've got for this week! If I missed any post or comment that you think deserves to be highlighted, feel free to drop it in the comments!

Happy Halloween to all who celebrate! I don't get a lot of trick or treaters for some reason, so it's likely going to be just me and my Reese's! Let's see what (hopefully) non-scary things happened in r/help and Reddit last week!

NEWS AND ISSUES

• [iOS] Clicking on a post takes you to the home page instead of the post. This is a known issue that I posted about here and crossposted over in r/bugs. The fix was supposed to go out with this week's update, but I am being told that while the fix was put into the current release, the rollout of that release has been delayed due to a separate issue. Users will continue to experience the problem until the release is rolled out to them. I'll keep you posted!

• [iOS] There's another issue where tapping on a notification will open multiple pages. That seems to be related to the above issue. That should be fixed in version 2024.44.0 of the app according to the comment from u/sticksfigured here.

• The translation icon appears to have moved! If you need to translate content into the language that your device uses, you can go into the post and tap "Translate" over on the left. We will be updating the Help Center article to reflect this.

• With the holidays coming up, there will be some irregularities as to when app updates are released. I will update here if there will not be an app update that week.

• There's a new Changelog! I posted about this in r/help here. A whole bunch of stuff changed! You can read it here! TL;DR below!

In order to send an image in a chat, the chat must be accepted first and then you will be able to send an image.

New multi-content reporting experience for mods.

Community chat channels are easier to set up and find on desktop web.

Mod mail ban evasion filter implemented.

Harassment filter enhancements.

Updates to the community safety pages.

Mod queue user profile panel enhancements.

Desktop mod queue improvements.

AMA ‘Freshness’ issue fixed on community feed.

• In the past week, r/help had 1,487 posts, which is down about 0.8% and only 12 posts less than the 1,499 we had last week! And there were 4,816 comments which is up 2.3% from the 4,707 comments last week. 1,900 new users subscribed to r/help last week and there were over 1.2 million views here! The helpiest place on the Internet continues to shine! =D

ONGOING ISSUES

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know because I can fix that. (If your account is marked as NSFW and your account is NSFW, then everything is working as expected!) And helpers, feel free to ping me!

• If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.

• If you are having an issue with your account or you have a question about Reddit and need additional assistance, it is INCREDIBLY helpful if you indicate exactly what the problem is. This would include if you are unable to post from the account that you're having trouble with and need to post with an alt. It really helps our helpers (and me) if we know what account you're talking about.

• And there's always the Help Center with answers to pretty much everything!

TOP POSTS

• How to crosspost to your profile on iOS

I love self-explanatory titles! A user was trying to figure out how to crosspost to their profile from the iOS app. That option is available on Android, but not from iOS. I don't think that this is intentional and will be flagging it to the correct team for a little more info. In the meantime, you can always try what u/jgoja suggested and saving the content to crosspost to your profile from the desktop site later.

• How the hell do you unhide chats

More self-explanatory titles! There isn't an "unhide" button for chats. However, as u/Old_One_I pointed out, if the user you were chatting with starts up the chat with you again or if you know who you were chatting with and you start it up again, the entirety of your chat will reappear. If you have hidden a chat and you don't remember the username and they don't start chatting with you again, you will not be able to retrieve the content in that chat.

• How do you block subreddits?

Three for three! How do you block a subreddit? There's a couple things that you can do. If you are already subscribed to the subreddit and no longer want to see it in your feed, but don't want to unsubscribe, you can mute it by going to the subreddit and tapping the three dots in the upper right hand corner and then selecting "Mute". All subreddits are able to be muted. If you are not subscribed to a subreddit and are seeing it in your Home feed, you may have Home Feed Recommendations turned on. To turn those off, head over to your profile settings and scroll down to "Privacy" and turn OFF "Enable home feed recommendations". If you're looking to not see subs from r/all, u/jgoja shared a fun tip where you can go to https://old.reddit.com/r/all/ and then enter that subreddit name over on the left!

TOP HELPERS HELPING HELP R/HELP GET HELP

1. SpookyPebble - For the fourth consecutive week! Nice job!

2. Old_One_I - Continuing to be all over r/help with the assists! Thank you!

3. Mady_N0 - You have definitely gotten the hang of this! Love seeing you in the sub!

4. tadashi4 - Welcome to Level 5! Thank you for all of your help!

5. formerqwest - Thank you for helping!

6. PurplePassiflor1234 - Thanks for helping out!

7. -BigDickOriole- Welcome back! You have the Level 3 trophy on your profile and it looks great! Thanks for helping out!

8. Rostingu2 - Welcome to the Top Ten! You've earned the Level 2 trophy for your profile! Thanks for the help!

9. Dhanish04 - Always like seeing you around with the help!

10. tumultuousness - Thanks for hanging out and helping!

Thank you to everyone on this list as well as everyone else who has offered their help in this subreddit by taking the time to answer another user's question. This subreddit has become a great user resource and it's been amazing to witness the evolution! I'm super happy to be able to be here alongside y'all helping out!

Have fun and be safe tonight if you're going out Halloweening! I'll see you here next week with monthly trophies to hand out! Thank you again! I'll be here in the comments and on Reddit in general! =)

Welcome back to another Weekly Recap! The calendar says it's October, but the sun seems to think it's July! Either way, it's still Thursday, so let's get to it!

News and issues

Look, I don't want to jinx anything, but it feels like it has been a relatively calm week?

• Seems like the fix for the weird lines went out. So that was fun while it lasted.

• Reddit is still running an experiment with home feeds where you may see older content or content with low votes. This is currently being refined a bit to try to get a better result. Happy to pass along constructive feedback about this experiment if you have any.

• There will not be an iOS update next week. The Android app will still update as scheduled.

• There may be an issue with images in chats. This is currently being investigated.

• In the past week, r/help had 1,605 posts, which is up by four whole posts from the 1,601 we had last week! And there were 4,287 comments which is up about 6.6% from the 4,022 comments last week. 1,900 new users subscribed to this sub and there were 1.2 million views in this sub! Y'all are getting SEEN.

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know and I'll fix it for you.

• I wanted to pass along a little tip for desktop users. It was mentioned last week here that there were some low usage features that would be going away. One of them was subreddit redirects. So you can no longer type help.reddit.com and get redirected to www.reddit.com/r/help. But you can create a keyboard shortcut that is kinda faster than the old way! You can do this on Chrome like this:

  Go to the three dots menu > Settings > Search Engine > Manage search engines

  Under "Site search" click "Add"

  For "Name", you can put whatever you want

  "Shortcut" is whatever you want to use for your shortcut input. I use a lowercase r and then a space because "r" is what is before a subreddit in the URL.

  In the "URL with %s in place of query" box, you'll want to enter https://www.reddit.com/r/%s

  Click "Save" and you're all set! Now when you want to go to a specific subreddit, you click in the address bar, type in a lowercase r and a space and the name of the subreddit that you want to go to. Hit enter and you're off! I can put instructions for how to do this on Firefox in the comments if anyone needs them.

TOP POSTS

• Are NSFW DMs allowed?

A user was wondering about unsolicited chats. This question is kind of similar to one from last week that asked about unsolicited PMs. Sending messages, nsfw or not that no one is expecting can be not great! If you receive messages that you weren't expecting that you find offensive, please report them by clicking "report" underneath the message. If it's a chat, click the little flag to report it.

• New account keeps having posts removed

Someone was having a hard time getting started on their new account because their posts were getting removed. Some subreddits will have minimum karma or account age requirements as a way of combating spam and trolls. There are a couple of options if you do not have enough karma to participate in a particular subreddit. You can message the mods of the sub and ask them if they will approve your content, though they are not obligated to do so. Their contact information can be found on the sidebar of the sub at the "message the moderators" link or the little envelope just above the list of moderators. And the other option is to participate in subreddits that do not have those requirements to gain some karma. r/casualconversation is great for that! And if you’re looking for a subreddit on a particular topic and aren’t quite sure what it would be, you can try posting in r/findareddit and someone there may have a suggestion for you.

You can also check out u/jgoja's helpful profile post that has some excellent tips on how to gain karma when you have a new account. Starting with just commenting is a great way to begin to get established.

• Home feed showing unexpected results

A user noticed that there were a bunch of posts in their home feed with zero upvotes. This is likely due to the experiment that I mentioned above. The experiment has been refined as of lately, so hopefully, the results will improve.

WHO HELPED HELP IN R/HELP THIS WEEK?

1. jgoja

2. SpookyPebble - Congratulations on leveling up to the Level 4 Helper trophy!

3. Old_One_I

4. PurplePassiflor1234

5. Quipsar

6. Mady_N0 - Welcome back! =)

7. tadashi4

8. formerqwest

9. kallisti_gold

10. tumultuousness

Thank you all for your contributions this past week! Now...monthly trophies! These were the top three helpers in r/help for September!

1. jgoja - You're gonna need a bigger trophy case! =)

2. Quipsar - Welcome to the Top Three! =) Enjoy your shiny trophy!

3. Old_One_I - Welcome to the Top Three! =D You also have a new shiny trophy!

THANK YOU

You guys are amazing and much appreciated! Seriously, this place wouldn't be the same without everyone here who contributes and helps consistently over time. You're rock stars! I love seeing users get the answers that they're searching for from everyone who helps out in here!

That takes us to the end of September! I'll be in the comments. I'll be in the sub. I'll be around. You know how to find me! ;)

Multiple users have reported that comments are not visible. The team is actively working on this. Thanks to all who posted about this!

EDIT: This is actively being re-investigated. I'll update when I know more. Thanks for your patience!

THIS SHOULD BE FIXED AT THIS TIME!! If you're still having trouble, please give it the ol' logout/login or restart the app and see if that helps. Thanks for your patience!

Welcome to another week of recapping the week! I'd say that I can't believe it's September, but since there's no August Jr., I don't know what else would come next! Let's see what happened!

• ISSUES/EVENTS

• Some users are getting a "server error" message when trying to do things like edit their profile. This is different from just a general error message. If you're getting the "server error" message, feel free to drop a comment here and I'll take a look.

• Some users are still experiencing their saved posts not being visible. A fix is going out for this soon. I will update when I have more information.

• Some users are getting a "link expired" message after requesting a password reset. This is currently being investigated. If this is happening to you, you can try using a different browser or an incognito window to open the link that you received to reset your password and see if that works better.

• The issue with the sort preference not being respected is being fixed as I type!

On to the help!

• new.reddit.com doesn't work any more

About a month ago, we made a post here about new.reddit.com no longer being supported and access to that platform eventually going away. There have been a lot of posts about this issue.

We stickied the announcement post in this sub and encourage you to leave constructive feedback in that post so that it can be passed along to the correct team. You can also comment on this post as well. We ended up with some great comments from last week that brought up some issues that were new. Through those comments, I was able to get those in front of the correct teams so they can get fixed.

• How to avoid having my profile labeled as NSFW

Profiles are either SFW (Safe For Work) or NSFW (Not Safe For Work). NSFW is generally nudity. If you do not want your profile to be labeled as NSFW, you should not post NSFW content.

If you are interacting in NSFW subs, but not posting NSFW content, your profile could get marked as NSFW. You are able to change that setting here if your profile is not NSFW. If you change your mind and decide to start posting NSFW content, you'll need to change that setting back.

• Default sort order not working

This is one of those issues that was brought up in my Weekly Recap from last week. The sort preferences are not being respected. That's not intentional and also not a great experience. The team that's in charge of this feature is currently working on getting it fixed. Thanks so much to everyone who has mentioned this issue!

• Top helpers helping r/help get help this week!

1. jgoja

2. Quipsar

3. Dhanish04

4. PurplePassiflor1234

5. Old_One_I

6. tadashi4

7. apathetic_screaming

8. TheOpusCroakus (Hey, that's me!)

9. formerqwest

10. BetterThruChemistry

Congrats to u/tadashi4 for leveling up to Helper Level 4! You have a shiny new trophy on your profile!

• Top helpers helping help r/help in August

1. jgoja

2. Dhanish04

3. formerqwest

August was hot, hot, hot and so were you! Thank you all for your continued and consistent contributions! Very much appreciated! Your trophies have been added to your profiles!

And that's August! I'll be around in the comments!

Hello! It's another Thursday, so it's time for another weekly recap! Let's recap the week!

ISSUES/EVENTS

• There is an issue where deleted content is reappearing. This is actively being looked into.

• Reddit was down for a little bit yesterday. Redditstatusbot posted about this here and updated when the incident was resolved.

TOP POSTS

• new.reddit.com not working

About a month ago, we made a post here about new.reddit.com no longer being supported and access to that platform eventually going away. Many users have experienced this recently and made posts about this issue.

We stickied the announcement post in this sub and encourage you to leave constructive feedback in that post so that it can be passed along to the correct team. You can also comment here as well.

• Saved posts are missing on all platforms

Some users are reporting that their saved posts are not accessible. The team is aware of this and is working on a solution. We're using this post over in r/bugs to track the issue. If you're still experiencing this and could comment over there, that would be great!

• Videos won't play when logged into the desktop

Earlier this week, some users were reporting that videos were not playing on the desktop site when logged in. This was fixed up pretty quickly and we commented on this post in r/bugs when it was resolved. Thanks to everyone who left comments and information which helped the team get that worked out.

Top helpers helping help r/help with help

1. jgoja

2. Dhanish04

3. PurplePassiflor1234

4. Quipsar

5. Old_One_I

6. formerqwest

7. tadashi4

8. apathetic_screaming

9. BetterThruChemistry

10. ChimpyChompies

You've all been absolute champs this past week! Thank you so much for helping out your fellow Redditors.

That's it for this week! Next week, it's new month and the monthly helper trophies will be distributed. Thanks!

Hello! It's another Thursday and that means another Weekly Recap from me! Here we go!

NEWS AND ISSUES

• Reddit is still running an experiment with home feeds where you may see older content or content with low votes. This content, while older or with few votes, should be new to you. Happy to pass along constructive feedback about this experiment if you have any.

• iOS app should update this week after not updating last week. Android app continues to keep its weekly update schedule.

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know and I'll fix it for you. (If your account is marked as NSFW and your account is NSFW, then everything is working as expected!)

• If your account gets a "server error" or you can't update your profile, that's generally something I can fix as well. Just let me know and I'll take a look and get you all taken care of!

• There was a change last week with how images are sent in chats. In order to send an image in a chat, the chat request will have to be accepted first. You will not be able to send an image until your chat request has been accepted. This will be mentioned in the next Changelog. (I'll let y'all speculate as to why this change was made. lol)

• In the past week, r/help had 1,548 posts, which is down by 57 posts from the 1,605 we had last week! And there were 4,721 comments which is up about 10.12% from the 4,287 comments last week. 1,800 new users subscribed to this sub and there were over 1.2 million views in this sub! This is the place TO BE.

TOP POSTS

• I'm new to Reddit

A new user posted that they wanted to post, but they needed 20 karma. They were wondering what karma was and how to get it. Great questions! And I just LOVED that the top three replies were from some of our most visible helpers! u/SpookyPebble, u/Mady_N0, u/jgoja, and u/PurplePassiflor1234 all jumped right in with helpful information and advice!

This section of the Help Center goes over karma. When you post content on Reddit, other users will have the ability to vote on your content. Upvotes are for things that contribute to the topic or conversation. Upvotes can turn into karma and downvotes can take karma away. However, there is not a 1:1 correlation between upvotes and karma. Some subreddits will have minimum karma or account age requirements as a way of combating spam and trolls. There are a couple of options if you do not have enough karma to participate in a particular subreddit. You can message the mods of the sub and ask them if they will approve your content, though they are not obligated to do so. Their contact information can be found on the sidebar of the sub at the "message the moderators" link or the little envelope just above the list of moderators. And the other option is to participate in subreddits that do not have those requirements to gain some karma. r/casualconversation is great for that! And if you’re looking for a subreddit on a particular topic and aren’t quite sure what it would be, you can try posting in r/findareddit and someone there may have a suggestion for you.

• Account warnings

A user received a warning on their account and they were concerned that the warning was performed by an automation. Reddit is a huge website, so automation in some capacity will be needed. Both people and computers can make mistakes, so if you receive a warning or an action on your account that you feel is unjust, you can click the little link in the message that you received to appeal. Please note that site-wide actions are different from subreddit actions. If you are banned from a subreddit, you will need to contact the moderators of that sub to discuss the issue with them.

• Does it make any difference if my account is labeled NSFW?

Someone was wondering if it mattered that their account was NSFW. If your account is labeled as NSFW, it's because you're posting NSFW stuff. (Which is totally fine! You do you!) The label is essentially to warn other users that if they click on your profile, they may see some NSFW content. However, sometimes accounts can get marked as NSFW when they're not posting NSFW content. This can happen if you participate in an NSFW subreddit. And it can matter if your account is marked as NSFW as some subs have restrictions on who can post in their SFW sub. As I mentioned above, if your account is marked as NSFW and it's not, let me know and I'll fix it for you. (That's what I did for u/RedSquirrelftw who mentioned this issue in the comments of that post!)

TOP HELPERS HELPING HELP R/HELP WITH HELP

As u/jgoja has selflessly taken themselves out of the running for trophies, we may see some different names in the top three! I am also going to take myself out of the top helpers to make room for others in the top ten. Huge congrats to u/SpookyPebble for claiming the NUMBER ONE HELPER this week in r/help! Shout out to u/Mady_N0 for jumping right in! You have really gotten the hang of this! And then u/Old_One_I for leveling up AND hitting the #3 spot! You're amazing! Here's our Top Ten this week:

1. SpookyPebble - Look at you earning the top spot!

2. Mady_N0 - Still here and still going strong!

3. Old_One_I - Congratulations on leveling up to LEVEL FIVE! You have a new trophy on your profile and it looks GREAT! Thank you so much!

4. PurplePassiflor1234

5. Quipsar

6. ChimpyChompies

7. formerqwest

8. tadashi4

9. nicoleauroux - Welcome to the Top Ten! Thank you for your help! You've earned the Level 2 Helper trophy!

10. dream-smasher - Welcome back! =D

Thank you to everyone, not just on this list, but who has been here and offered help to someone else who needed it. We're all in this together and your willingness to share your knowledge with others is very much appreciated!

That's all from me for this week. Let it rip!

Hi! Just stopping by to let you know that there's a new Changelog and you can view it here!

TL;DR New Changelog

Happy Thursday! I did not have Covid this week, so things are looking up! Let's see what went down in r/help!

ISSUES

• We had an issue yesterday where some iOS users were unable to clear their notification badges. This was posted about in r/bugs here.

Top posts

• I found a subreddit that violates the rules. What should I do?

A user came across a subreddit with content that violates the rules of Reddit. Some of the content may have been illegal as well. If you come across a sub that you feel violates Reddit's Content Policy or Reddit's User Agreement, you can report the subreddit. To file a report, head over to the Help Center and click "Submit a request" in the upper right. Click on "Community Help" and under "What is your community concern?", select "I want to report a subreddit for violating the Content Policy". Then fill out the rest of the form and send it on it's way.

I did follow up on the subreddit that OP was referring to and the appropriate actions have been taken and the subreddit has been banned.

• New reddit seems to be gone again. Is there a way to get it back?

Please don't shoot the messenger! Last week, there was a post here that announced new.reddit.com would no longer be supported. This was a change that was gradually being rolled out to all users. At some point, this was temporarily reverted while some things were worked on in the pipes. As soon as the pipes were fixed, it was re-implemented. So sorry about any confusion or false hope that this gave folks!

• What can users do about vote manipulation?

A user was noticing vote manipulation in NSFW subreddits and was understandably frustrated. If you see content or behavior on Reddit that is against the rules, please, please, please report it so that the team can take a look. On the desktop, click the three dots in the corner of the post and then click "Report". On the apps, tap the three dots in the corner of the post and then click "Report". You can also head over to https://www.reddit.com/report and click on "I want to report other issues" and then select "It's vote manipulation" and then provide a link and some context.

WHO HELPED R/HELP WITH HELP?

1. jgoja

2. Dhanish04

3. formerqwest

4. Quipsar

5. tumultuousness

6. Timozkovic

7. Old_One_I

8. mstermind

9. Straight_Total3945

10. westcoastcdn19

Y'all are rock stars! I appreciate you and your help that you provide for this community!

See you next Thursday!

Hello, hello! Happy Thursday! Thanks for checking out this week's recap! Let's dive in!

NEWS AND ISSUES

• Reddit was down for a bit on Monday. Contrary to what u/SpookyPebble may have you believe, it was not my fault! I WAS ASLEEP. Shoutout to our friend u/Goldennuggets-3000 who posted here in r/help about this issue. u/RedditStatusBot also posted about this in this sub here as well as in r/bugs and r/ModSupport. The Reddit Status Page was updated when the issue was resolved. Not sure why there was not an entry for the issue itself when things were borked, but I'll check into that.

• Reddit published their Transparency Report for the first half of 2024. This was posted here in r/RedditSafety, as well as at the previous link. You can also see all of our past reports and more information on our policies and procedures in our Transparency Center.

• In the past week, r/help had 1,530 posts, which is down 1% and only 18 posts less than the 1,548 we had last week! And there were 4,171 comments which is down about 11% from the 4,721 comments last week. 1,900 new users subscribed to 4/help last week and there were over 1.3 million views here! We popular! =D

ONGOING SITUATIONS

• If your account is marked as NSFW, but your account is not NSFW and you're unable to change that setting, let me know because I can fix that. (If your account is marked as NSFW and your account is NSFW, then everything is working as expected!) And helpers, feel free to ping me!

• If your account gets a "server error" or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

• If you are having an issue with your account or you have a question about Reddit and need additional assistance, it is SUPER DUPER helpful if you indicate exactly what the problem is. Vague posts like "Can I talk to someone?" or "I have a problem" with no elaboration are not going to get resolved in a timely manner. The more info that you can provide in your post or comment, the better (and likely quicker) help you will receive here.

TOP POSTS

• Reddit web server down

As mentioned above, Reddit was down for a bit on Monday. If you're having trouble accessing Reddit, you can check in this sub, you can check the Status Page and you can even check u/RedditStatusBot to see if it has posted about the issue that you're experiencing.

• Reddit saying I'm blocked when I try to use it from Firefox

Just like the title says, a user was getting an error when trying to access Reddit from Firefox. This ended up being an issue on this end that affected TOR users. Our r/bugs expert u/CorrectScale popped in here to let a different user know that we were working on this and then they updated when it had been resolved. Sorry for the frustration and inconvenience that may have caused anyone!

• How do I use a previous version of Reddit?

A user was wanting to use new.reddit.com. We announced here among other places that new.reddit.com would not be supported going forward. However, for the time being, users who are moderators of a subreddit will continue to be able to use new.reddit.com.

HELPIEST HELPERS HELPING HELP

I had to double check the stats because the standings looked awfully similar to last week! =)

1. SpookyPebble - Two weeks in a row claiming the top spot! NICE!!(You are sooooo close to Level Five!) =D

2. Mady_N0 - You have really gotten the hang of this! You've leveled up to LEVEL FOUR! Enjoy your trophy!

3. Old_One_I - Continuing to come in strong! Thank you!

4. PurplePassiflor1234

5. formerqwest

6. tadashi4

7. kallisti_gold

8. Quipsar

9. IMTrick - Thanks for your help! You've leveled up to Level 5 and have a new trophy!!

10. Dhanish04

Thank you so much to everyone on this list and everyone else who continues to help in this subreddit! I love seeing the support that so many of you offer day after day, week after week, in this subreddit. It's awesome that you continue to share your knowledge and provide feedback for Reddit! I appreciate y'all so much!

Now it's your turn! What's up?? I'll be around to find out! =)

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