r/help • u/snookybaby28 • 1d ago
AutoMod answered Updating email when account is locked IOS
My friend got “locked out” a couple weeks ago and in order to lift it they need to update their password. But their email on file is no longer in service. So every reset my password request goes to the old email. They attempted to update their email before they got “locked out” but didn’t click the verify my email link within the 3 day limit. Now to verify their new email reddit sends an email to their old email address. They can’t update their password on the Reddit app or desktop version because it says server error every time they attempt to do so. They have reached out to Reddit about not having access to recovery email but no one has gotten back to them nor has their email been changed to the new usable email address.
Is there any thing they can do? Anyone else encounter these issues before? Should they just give up and make a new account? Thanks for any help!
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u/AutoModerator 1d ago
Your question seems to be about having problems logging in with your password.
If you have simply forgotten your password, you can find that information here in our FAQ.
If you think your account has been hijacked, please refer to this help center article.
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