r/help • u/Goldennuggets-3000 • Oct 14 '24
Admin Post Web and mobile performance degradation issues
Hey all - We're currently experiencing performance issues that could affect the overall user experience, including the ability to search on Reddit. Please note that access through TOR may also be impaired at this time.
We're actively working on trying to get the platform back up and running. Once I have more info, I'll be sure to update everyone here.
Thank you for your patience!
Update: It looks like things are starting to clear up. We're still investigating some issues on TOR, we'll continue to update this post as we get closer to an overall fix.
Hey folks - we've implemented some final fixes and we've marked this incident as resolved - we'll continue to monitor but everything should be working as expected. Thanks to those of you that reported!
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u/yeah_deal_with_it Oct 14 '24
Odd timing for this to happen today of all days
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u/The_Critical_Cynic Helper Oct 14 '24
What's today? Why is it odd timing?
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u/Lubricates42 Oct 14 '24
Thanksgiving for me, so family(Reddit) time 😂
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u/The_Critical_Cynic Helper Oct 14 '24
I always forget that Canada and the U.S. both have Thanksgiving, but on different days.
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u/ballbeard Oct 14 '24
Thanksgiving is a national holiday celebrated on various dates in October and November in the United States, Canada, Saint Lucia, Liberia, and unofficially in countries like Brazil, Germany and the Philippines. It is also observed in the Dutch town of Leiden and the Australian territory of Norfolk Island.Â
You've got a bit more studying to do before next year's test young man.
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Oct 14 '24 edited Oct 31 '24
deliver attempt square bedroom piquant tie wakeful memory terrific faulty
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u/CorrectScale admin Oct 14 '24
Hey! Sorry for the trouble - we're still working on resolving issues with TOR. For now I'd have to suggest using the regular website, but I'll continue to update here as things progress
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Oct 14 '24 edited Oct 31 '24
unwritten crowd sophisticated entertain scary point rich wakeful spectacular plant
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Oct 15 '24 edited Oct 31 '24
brave treatment afterthought fearless bag exultant caption squealing amusing fuel
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u/CorrectScale admin Oct 15 '24
Should be working as expected as of ~30 minutes ago!
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Oct 15 '24 edited Oct 31 '24
encouraging cable innate seemly knee dinner long repeat smile mindless
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u/out_focus Oct 14 '24
I have still issues with commenting from PC. It's slow and seems impossible in some subs
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u/seitaer13 Oct 15 '24
Search still seems broken for me. It's turning up nothing newer that 24 hours ago.
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u/Affectionate-Bus927 Oct 14 '24
i used chrome as my standard browser in germany, nothing is solved.Â
now i'm trying opera browser and this works. Â
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u/DrifloonEmpire Oct 15 '24
Redditmedia.com currently sluggish and slow, rest of the site seems fine
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Oct 15 '24 edited Oct 31 '24
quickest crush scary late stupendous innate hobbies wrench shy long
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u/Outcast__1 Oct 15 '24
Nope, the app still doesn't work for me. Tried deleting and reinstalling it - didn't help. However, on PC things seem to be fine. Explained the issues in more detail in a post, but it got removed automatically.
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u/Appropriate-XBL Oct 16 '24
The problem I’m having is not a lot of the images are not loading while scrolling. If I click on the post, it will eventually load. Also a lot of videos are buffering very slowly. Checked everything on my end. It’s happening on cell internet and WiFi. Desktop and mobile.
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u/huchel Oct 16 '24
Same, it's like browsing the internet on dialup back in the day. Except this has been going on for a month or more at this point.
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u/notwiththeflames Oct 16 '24
Is it just me, or did mobile mode just break? I haven't got desktop mode on right now, but Chrome's just suddenly lost the ability to display Reddit in mobile view. If I go to the site on incognito, it does mobile mode properly (even after logging in) so that's something.
edit: logging out and back in outside of incognito seems to have fixed it for the time being
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u/Mitchxh Nov 06 '24
I'm still having issues with the Android mobile app. Every time I leave the app, I find I'm logged out and get the notification "your request has been blocked due to a network policy" I've tried multiple service providers but it's still the same
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u/SpookyPebble Expert Helper Oct 14 '24 edited Oct 14 '24
Right, so who spilt coffee on the servers? Was it Opus?
But seriously, thanks for the update!