Us Europeans simply cannot understand how the US tipping culture has been allowed to exist. It is terrible for everyone except restaurant owners. Don't pay your staff properly and expect customers to deal with that separately? WTAF?
I own a pub and restaurant and help run a Yacht club that has a very good restaurant and bars. In both cases we pay our staff well above minimum wage and oddly enough we have staff who have been with us for 20-30 years and do a fantastic job and our customers are happy. In the Yacht Club, there is a specific ban on tipping of staff. It does occasionally happen, but we prefer to deal with it directly. For example, we have just had an amazing summer and have done really well, so I'm just sorting out the bonus payments for all staff this morning. All of them will get an additional £500-1500 in their pay packets at the end of next month.
I realise it is a weird concept, but well paid staff means a good service, happy customers and from my perspective a successful business. We never have any issue recruiting or retaining staff, whereas other businesses in the hospitality world around us are always crying for staff and complaining that "no-one wants to work in the sector any more." They do, they just need to get paid properly and treated with respect.
Us Europeans simply cannot understand how the US tipping culture has been allowed to exist. It is terrible for everyone except restaurant owners.Â
It's actually also alright for the staff in high-end places, they tend to make far more than they would if they were simply paid a wage. This doesn't mean I agree with it (I don't), I'm just making an observation. Much more than the:
All of them will get an additional £500-1500 in their pay packets at the end of next month.
Again, I hate tipping culture. It sucks for the majority of serving staff, and above all for customers. No idea how it's gotten to the point it has in the U.S.
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u/RofiBie Aug 28 '24
Us Europeans simply cannot understand how the US tipping culture has been allowed to exist. It is terrible for everyone except restaurant owners. Don't pay your staff properly and expect customers to deal with that separately? WTAF?
I own a pub and restaurant and help run a Yacht club that has a very good restaurant and bars. In both cases we pay our staff well above minimum wage and oddly enough we have staff who have been with us for 20-30 years and do a fantastic job and our customers are happy. In the Yacht Club, there is a specific ban on tipping of staff. It does occasionally happen, but we prefer to deal with it directly. For example, we have just had an amazing summer and have done really well, so I'm just sorting out the bonus payments for all staff this morning. All of them will get an additional £500-1500 in their pay packets at the end of next month.
I realise it is a weird concept, but well paid staff means a good service, happy customers and from my perspective a successful business. We never have any issue recruiting or retaining staff, whereas other businesses in the hospitality world around us are always crying for staff and complaining that "no-one wants to work in the sector any more." They do, they just need to get paid properly and treated with respect.
The US tipping culture fails on both fronts.