r/Switzerland • u/FlippinTurd21 • 1d ago

How can I get my money back.

I went onto facebook market to see if anyone had any old nintendo switch consoles they were selling and stumbled upon a deal for 125.- I messaged the person and we came to an agreement that Id pay 125.- plus the shipping cost of 10.- Now my situation is now I had already paid and expected the parcel but when I asked about it she told me that shipping all of a sudden costs an extra 60.- and Id need to pay for that too if I wanted it. I told her that there would be no way I would be paying for that as that 60.- extra came out of nowhere and just doesnt make any sense why it would cost 60.- I then asked her for a refund and she has only responded that I can pay 50.- instead of the full 60.- and I told her that I just wanted my money back since she has been really hard to deal with with hours of no response and ever since she hasnt responded at all. Is there any way I can get my money back at all? I have all screenshots of the conversation we had.

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u/Ok-Environment8730 1d ago edited 1d ago

You don’t

second hands shop like tutti Ricardo and especially Facebook are not covered neither by banks and insurances. It’s the buyer responsibility

The only time you are covered is if the seller accept payment via PayPal (goods and services if it ask to pay under friends and family is a scam)

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u/Salamandro Bünzli 1d ago

In Ricardo you have at least the rating system for buyers and sellers, and I find it unlikely that someone with 100% positive reviews suddenly starts scamming people for 100.-

8

u/uknwnsrv 1d ago

got scammed by a seller having 98% positive reviews on Ricardo, apparently they hacked into that account. don‘t rely on reviews only.