PSA: Disappointed in Travelpro's "Premium" Quality and Service

[u/grayson_cooper]

I wanted to share my frustrating experience with Travelpro’s Platinum Elite luggage, which I had high hopes for as a durable, reliable investment for semi-frequent travel. I was between this and Briggs and Riley and landed here because of the praise on listicles & price difference. Unfortunately, the zipper failed after two trips (140 days into ownership), while zipping up the bag the crown / lug broken leaving the bag nearly unusable (no TSA lock, sharp edges from the zipper easy to cut).

I paid $400 for this bag, expecting premium quality and longevity, especially given its marketing as a top-tier product for frequent travelers. Travelpro’s response? They offered for me to pay to replace the zipper, but the repair will take ~3-4 weeks and won't be completed before an upcoming trip to Europe, where they suggested that I buy another bag in the meantime!

I also reached out to request a return and exchange for a more reliable model, but they declined, citing that I’m beyond their 100-day trial period—despite the minimal usage and early failure of a critical component.

I chose Travelpro for the appearing reputation for quality and customer service, but this experience has left me questioning both.

[u/Chemical-Coconut-831]

This is exactly why I stopped buying from them and switched to replacing all my bags with B&R.