r/BuyItForLife • u/grayson_cooper • 1d ago

Review PSA: Disappointed in Travelpro's "Premium" Quality and Service

I wanted to share my frustrating experience with Travelpro’s Platinum Elite luggage, which I had high hopes for as a durable, reliable investment for semi-frequent travel. I was between this and Briggs and Riley and landed here because of the praise on listicles & price difference. Unfortunately, the zipper failed after two trips (140 days into ownership), while zipping up the bag the crown / lug broken leaving the bag nearly unusable (no TSA lock, sharp edges from the zipper easy to cut).

I paid $400 for this bag, expecting premium quality and longevity, especially given its marketing as a top-tier product for frequent travelers. Travelpro’s response? They offered for me to pay to replace the zipper, but the repair will take ~3-4 weeks and won't be completed before an upcoming trip to Europe, where they suggested that I buy another bag in the meantime!

I also reached out to request a return and exchange for a more reliable model, but they declined, citing that I’m beyond their 100-day trial period—despite the minimal usage and early failure of a critical component.

I chose Travelpro for the appearing reputation for quality and customer service, but this experience has left me questioning both.

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3

u/hamster_savant 1d ago

Don't flight crew also use Travelpro?

4

u/grayson_cooper 1d ago

I thought this too; however, I think that's just good marketing from travelpro. I've been looking and asking occasionally and the flight crew I've seen only uses Luggageworks & Briggs & Riley.

3

u/narut072 1d ago

The flight crew bags are different than the consumer version. They are exclusively available to people in the industry. https://aviation.travelpro.com/

1

u/Milton__Obote 1d ago

Seems weird, wouldn’t they want to sell as many as possible

1

u/Milton__Obote 1d ago

Upon further research you can get them here without identification https://crewoutfitters.com/default/luggage/travelpro-flight-crew-5.html

1

u/LoveOfSpreadsheets 20h ago

Woah. I'm not gonna lie, if I had known that PIlot line existed, I would have ordered it instead of a B&R!

1

u/karmapuhlease 1d ago

YMMV obviously but I will say that on my most recent flight I did see that the crew had TravelPro bags (at least the FA loading her bags into a closet near my seat).