r/ios • u/Hyper_JC • 1d ago
Support Black screen after update iPhone 15 Pro
Hi Folks,
A few days ago my wife’s 1 year old iPhone 15 Pro started to act quite laggy, most apps wouldn’t load/kept crashing etc. Then the phone itself began to do this just navigating the home page and settings. There was a software update for 18.2 sitting there so I tried to start that but the loading wheel just span until the settings tab froze. I also had a look at restoring the phone but couldn’t do this as new terms and conditions needed to be accepted, this couldn’t be done because it would freeze upon trying to load them. After a lot of playing about, I managed to update to 18.2 though iTunes on my PC, now when I open the phone it shows the usual “hello” after an update but once I’ve unlocked the phone to get get started the screen is just black, with a grey bar along the top that shows the time, battery etc.
Hopefully someone has some idea on how to resolve this🙏
9
u/StreetUnhappy2997 1d ago
Try doing a hard reset, Press Volume Up button once and release then, Press Volume Down button once and release then, Hold the Power Button until it vibrates. If not try connecting it to iTunes via a laptop
2
u/Hyper_JC 23h ago
Tried both of these unfortunately
1
u/blazinsmokey 22h ago
Time to take it to the store and find out then. Probably hw failure
1
u/chrissyyx 22h ago
i had this issue, you just gotta wait a bit (i waited around a minute for setupapp to reappear.)
7
u/NotQuiteinFocus 1d ago
Man, that phone has seen better days. I wouldn't be surprised if the issue is actually hardware related.
2
u/Hyper_JC 23h ago
There’s actually not a mark on it, screen protector has been through it though😂
1
u/lonestar_wanderer 23h ago
How did you even get those marks on the screen protector? I’ve never had a screen protector randomly crack on me like that unless I’ve dropped the phone.
Either way, send it to a repair technician
1
u/Hyper_JC 22h ago
It’s my wife’s phone so not entirely sure what she’s done to it, don’t think she even drops it that often, phone looks as good as new bar the screen protector.
3
u/Most_Mix_7505 17h ago
I’ve studied tech support methodology extensively, so I feel uniquely equipped to give you an answer.
Its because your screen protector is broken
Hope this helps
1
u/WaxMustachic 22h ago
How filled is the phone?
A lot of functional issues can happen with the software due to lack of storage.
At this point, after attempting a hard reset, your next move would be to restore the phone. Do not restore from an iCloud backup, as it’s a possibility that the current backup is corrupted.
If the issue persists afterwards, you’d be looking at a replacement (most likely rear system replacement or a mid system replacement).
1
u/Hyper_JC 22h ago
Only about 60% or so, she’s had full storage issues slow down previous phones but it notifies you that storage is full so it’s not that. Strange thing is, she has went back to her iPhone 13 and that is also starting to slow down today despite being absolutely fine that last few days.
1
u/WaxMustachic 22h ago
If the 13 is on a newer iOS, it can certainly slow things down. Processing in the 15P will certainly look faster but, I digress.
If all of her stuff is backed up, and she’s OK with it, I would restore the 15P and setup as new. Just sign in with the AppleID and password, no iCloud restore, and see if the issue is solved. If not, like I said, it’s hardware related.
It’s the next step a technician would take in an Apple Store.
3
u/bj0urne 22h ago
Will never understand why someone pays for a Pro model but walks around with an ugly cracked screen
1
u/singaporesainz 20h ago
Because it’s a screen protector and you actually don’t notice the cracks at all when actually using the device. I literally only notice them when the phone is off. That’s fine for me.
1
u/Effect-Kitchen 3h ago
I think I heavily use the phone, even take it to hiking and practical shooting sports. But mine is like 1000% more pristine than this. I don’t know how people use the phone? Tossing it to concrete floor after every use?
1
u/singaporesainz 3h ago
Nah vro you drop it once outside and the screen protector cracks at the edges but you don’t really notice it so why change it. That’s my thinking.
Think I dropped mine like a week after getting a new screen protector, shit is scuffed up at the edges but idrc. It’s not like I’ve damaged the phone. But it’s whatever you’re comfortable with yfm
1
u/Effect-Kitchen 2h ago
I cannot count how many times I dropped my phone. But the only thing changed is there are some scratches on my case, not the protector. It’s not that easy to crack.
1
u/singaporesainz 2h ago
Fair, the only times I’ve damaged the protector is when it lands face first, but maybe I’m just buying garbage tier screen protectors
53
u/birdclan09 1d ago
I don’t know how to solve this, but you gotta replace that dang screen protector!