r/accessibility • u/New_Manufacturer_359 • 3d ago

How do you report flawed captions?

I’m watching Amphibia on Disney+, and there are several points where the caption seems automatically generated or something. Like, “talking frauds,” instead of, “talking frogs.”

I could understand that for independent creators on YouTube who don’t have a budget for captions, but I’m really surprised that a cartoon on a major streaming service would have flaws like that. I’ve noticed quite a few.

Where do you report things like that so that they can get fixed?

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u/Vicorin 3d ago

Closedcaptioning@disneyplus.com

Link to more information: https://help.disneyplus.com/article/disneyplus-video-language

Most major streaming platforms have a closed captioning contact like this. You can generally send in a general support ticket as well.

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u/jacrad_ 2d ago

Kind of like that and kind of hate it too. It feels a bit like outsourcing the work of good quality closed captions to customers so they can get them for free, kind of less than free since you have to pay for the subscription.

I'm glad there's a way to correct them though.